Chaz Hanna work email
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Chaz Hanna personal email
Customer Success leader with a background in software instruction, Salesforce administration, and CRM solution scoping. Skilled in Learning Management System Administration, Customer Service and Support, Leadership, and Public Speaking.
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Consumer Care ManagerUtz Brands, Inc.Washington, Dc, Us -
Sr. Manager Of Customer Success, Training, And QualityUs Ai May 2024 - PresentNorth Bethesda, Maryland, Us -
Director Of Inside SalesSolar Energy World Mar 2023 - Jan 2024Laurel, Maryland, UsLed a team responsible for qualifying solar prospects and explaining the benefits of going solar. Utilized contact center tools, CRM, and AI to streamline contact and qualify as many leads as possible. -
Director Of Customer SuccessNavatar Aug 2021 - Feb 2023New York, Ny, UsResponsible for Navatar support, customer training, account management, and customer success within the SaaS model. Led initiatives to drive product adoption and customer engagement while increasing retention and creating Navatar evangelists. -
Director Of Customer Support & TrainingNavatar Aug 2019 - Aug 2021New York, Ny, UsDesigned, built, and implemented Navatar’s concierge support process to directly address customer inquiries and issues using Salesforce Service Cloud.
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Training ManagerNavatar Nov 2018 - Aug 2019New York, Ny, UsResponsible for providing web-based and in-person software training on Navatar’s customer Salesforce product. Developed training and training curriculum to educate customers on the Navatar solution.
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Training Operations CoordinatorSocial Solutions Oct 2015 - Nov 2018Austin, Tx, UsTraining Operations Coordinator responsible for providing web-based and in-person software training to customers using SaaS database software solutions. Routinely worked with the product team to design and develop self-paced and instructor led curriculum to maximize training offerings on new product features with the purpose of increasing feature adoption amongst end users. -
Customer Care Team LeadTasc (Total Administrative Services Corporation) Oct 2013 - Oct 2015Madison, Wi, UsCustomer Care Team Lead responsible for directly leading and coaching a team of up to twenty customer support representatives responsible for handling front-line customer interactions regarding Flexible Spending Accounts, Health Savings Accounts, and other employee offered fringe benefits. -
TeacherBaltimore City Public Schools Aug 2012 - Jun 2013Baltimore, Md, Us4th Grade teacher at Federal Hill Preparatory School. Admitted to a highly selective cohort of recent college graduates and career changers committed to raising student achievement in Baltimore’s highest need schools known as The New Teacher Project. -
Relief ManagerMartins Food Stores Mar 2005 - Jun 2012Relief Manager responsible for the total operations of a high-volume supermarket, supervision of up to one hundred employees, and addressing customer satisfaction to maximize profit and minimize loss.
Chaz Hanna Skills
Chaz Hanna Education Details
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Towson UniversityHistory
Frequently Asked Questions about Chaz Hanna
What company does Chaz Hanna work for?
Chaz Hanna works for Utz Brands, Inc.
What is Chaz Hanna's role at the current company?
Chaz Hanna's current role is Consumer Care Manager.
What is Chaz Hanna's email address?
Chaz Hanna's email address is ch****@****oup.com
What schools did Chaz Hanna attend?
Chaz Hanna attended Towson University.
What skills is Chaz Hanna known for?
Chaz Hanna has skills like Microsoft Office, Customer Service, Leadership, Research, Public Speaking, Social Media, Marketing, Change Management, Management, Learning Management Systems, E Learning, Salesforce.com.
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