North America Field Service And Premium Partner
CurrentManage network of Apple Authorized Service Providers in the South East as well as the second largest reseller in AMR.
Nov 2021 - Present
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Charles Harrell Email & Phone Number
North America Field Service and Premium Partner
at
Apple
1 work email found
@apple.com
4 phones found area 512 and 408
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 86%
Current company
Role
North America Field Service and Premium Partner
Location
Austin, Texas Metropolitan Area, United States
Company size
Who is Charles Harrell? Overview
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Quick answer
Charles Harrell is listed as North America Field Service and Premium Partner at Apple, a with 218112 employees, based in Austin, Texas Metropolitan Area, United States. AeroLeads shows a work email signal at apple.com, phone signal with area code 512, 408, and a matched LinkedIn profile for Charles Harrell.
Charles Harrell previously worked as Channel Manager-US National iPhone Carriers & Elite Retail at Apple and WW AppleCare for Enterprise Delivery Manager at Apple.
Company email context
Email format at Apple
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{first_initial}{last}@apple.com
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AeroLeads found 1 current-domain work email signal for Charles Harrell. Compare company email patterns before reaching out.
Profile bio
About Charles Harrell
Team Manager, Project Manager, Program Manager, iPhone Carrier Manager, Applecare for Enterprise WW onsite Manager (24 countries) and WW Field Service
Listed skills include Os X, Iwork, Consumer Electronics, Mac, and 17 others.
Current workplace
Charles Harrell's current company
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Apple
6 roles
Charles Harrell work experience
A career timeline built from the work history available for this profile.
Channel Manager-Us National Iphone Carriers & Elite Retail
Act as a primary liaison between wireless partners & other iPhone service channels and AppleCare Service & Support.Build and foster critical relationship with after-sales partner contacts.Communicate and negotiate after-sales scope of support with wireless partners.Host regularly scheduled conference calls to discuss partner needs, existing issues and new product launches.Drive regularly scheduled internal Apple meetings to review partner account status and metrics.Assist partners to implement and improve technical support & service processes in relation to business goals.Facilitate reporting needs and exchange of reporting between Apple and after-sales partner.Engage AppleCare Training team to implement training programs tailored to partner needs.Ensure partners are meeting SLA's & performance targets.Ensure high quality service & support solutions and timely monitoring of all customer issues; resolve escalations where appropriate.Develop and implement partner service & support scorecards to track internal and external KPIs.Spearhead development of partner-specific strategies for improving the overall customer experience. Facilitate the delivery of support & service readiness kits to after-sales partner organizations for new product launches.Facilitate transfer of knowledge-base and web support tools/documentation to partner.Drive initiatives to improve logistics/transportation of devices to/from partner.Monitor and drive projects to ensure compliance of local regulatory needs.Facilitate engineering reviews between Apple and partner to ensure service quality.
Ww Applecare For Enterprise Delivery Manager
Responsible for managing WW AppleCare for Enterprise Service Delivery in 24 countries utilizing IBM’s Global Technology Services, a worldwide Apple Authorized Service Provider. Ensure IBM delivers 4 hr customer contact and next business day onsite per service level agreement
Aug 2017 - Nov 2021
Project/Program Manager-Iphone Operations
Aug 2011 - Aug 2013
Team Manager- Iphone Operations
Jul 2009 - Aug 2011
Depot Operations
Feb 1999 - Aug 2009
Team & coworkers
Colleagues at Apple
Other employees you can reach at apple.com. View company contacts for 218112 employees →
RM
Rory Mcintosh
Colleague at AppleUnited Kingdom
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VK
Vaishnavi Kushte
Colleague at AppleRatnagiri, Maharashtra, India
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NT
Narishka Taylor
Colleague at AppleMorocco
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MS
Mohamod Samy
Colleague at AppleGiza, Al Jizah, Egypt
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PM
Pris Mirissa
Colleague at AppleGreater Melbourne Area, Australia
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LV
Lynn Voges-Roberts
Colleague at AppleHutto, Texas, United States
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BL
Bernadette Lejarde
Colleague at AppleTaoyuan City, Taiwan, Province Of China
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CM
Chahinez Marouf
Colleague at AppleAlgiers, Algeria
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RM
Rivi Meth
Colleague at AppleColombo, Western Province, Sri Lanka
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LS
Li Susan
Colleague at AppleBeijing, China
View →
Rory Mcintosh
Colleague at AppleUnited Kingdom
View →
VK
Vaishnavi Kushte
Colleague at AppleRatnagiri, Maharashtra, India
View →
NT
Narishka Taylor
Colleague at AppleMorocco
View →
MS
Mohamod Samy
Colleague at AppleGiza, Al Jizah, Egypt
View →
PM
Pris Mirissa
Colleague at AppleGreater Melbourne Area, Australia
View →
LV
Lynn Voges-Roberts
Colleague at AppleHutto, Texas, United States
View →
BL
Bernadette Lejarde
Colleague at AppleTaoyuan City, Taiwan, Province Of China
View →
CM
Chahinez Marouf
Colleague at AppleAlgiers, Algeria
View →
RM
Rivi Meth
Colleague at AppleColombo, Western Province, Sri Lanka
View →
LS
Li Susan
Colleague at AppleBeijing, China
View →
FAQ
Frequently asked questions about Charles Harrell
Quick answers generated from the profile data available on this page.
What company does Charles Harrell work for?
Charles Harrell works for Apple.
What is Charles Harrell's role at Apple?
Charles Harrell is listed as North America Field Service and Premium Partner at Apple.
What is Charles Harrell's email address?
AeroLeads has found 1 work email signal at @apple.com for Charles Harrell at Apple.
What is Charles Harrell's phone number?
AeroLeads has found 4 phone signal(s) with area code 512, 408 for Charles Harrell at Apple.
Where is Charles Harrell based?
Charles Harrell is based in Austin, Texas Metropolitan Area, United States while working with Apple.
What companies has Charles Harrell worked for?
Charles Harrell has worked for Apple.
Who are Charles Harrell's colleagues at Apple?
Charles Harrell's colleagues at Apple include Rory Mcintosh, Vaishnavi Kushte, Narishka Taylor, Mohamod Samy, and Pris Mirissa.
How can I contact Charles Harrell?
You can use AeroLeads to view verified contact signals for Charles Harrell at Apple, including work email, phone, and LinkedIn data when available.
What skills is Charles Harrell known for?
Charles Harrell is listed with skills including Os X, Iwork, Consumer Electronics, Mac, Ilife, Retail, Cross Functional Team Leadership, and Iphone.
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