Charles Hecker Email & Phone Number

United States

Spring Grove

• Utilize PMI (performance management index), AQI (account quality index) to remain in first place for total sales• Complete BOR on monthly basis to asses branch competency • Oversee scheduling to help maximize profitability• Perform management training and provide on-going staff development to maximize manager’s potential• Lead meetings to reinforce goals, motivate managers, and troubleshoot operations• Manage SAR reports (internal accounts) to eliminate all internal processing errors• Ordering cash to proper levels to ensure customer satisfaction• Manage proper use of BIC, (branch image capture), to ensure the timeliness of customers transactions• Oversee teller work and filmable to ensure accuracy and branch stability• Oversee the logging of monetary instruments to ensure accuracy and branch stability• Oversee direct customer service to ensure satisfaction, speed and accuracy

IHOP GENERAL MANAGER • Oversee daily operations of family restaurant with 1.7 million in annual sales• Maintain food cost at an average of 21.75% on a weekly basis• Maintain labor cost at 27.5% on a bi-weekly basis• Coordinate and supervise 3 managers and 50 employees• Delegate work assignments and work schedules for all employees• Food handling and sanitation certified• Maintain daily, weekly, monthly, and yearly sales reports• Develop weekly and monthly sales forecasts• Control cost centers to reduce waste and improve efficiency• Recruit, interview, hire, and promote all level personnel• Perform management training and provide on-going staff development to maximize manager’s potential• Lead meetings to reinforce goals, motivate managers, and troubleshoot operations

Bachelors, Project Management

Bachelor'S Degree, Business Administration And Management, General