•Responsible for all aspects of project planning for ongoing service contracts and emergency service needs, including work orders, change requests, etc.•Identifies and prioritizes projects and plans jobs in detail.•Responsible for customer satisfaction and budget for assigned projects.•Reviews, validates contracts and estimates by performing risk analysis/developing risk plans.•Creates and makes revisions to project schedules including assigning tasks.•Meets with contractors and owners to discuss scope of project; budgets; performance; close-out.•Functions as the primary interface between the customer, vendors, sub-contractors, and internal expertise within the office and project administration.•Facilitates invoicing and payments by verifying and approving project-related materials.•Maintains quality standards by supervising project-assigned staff and inspecting job sites.•Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.•Manages the assigned project within the time and cost estimates.•Establishes a professional relationship with the customer and interfaces constantly to maintain accurate status reports and project reviews.•Elicits and verifies punch list and warranty items are completed in a timely manner.•Responsible for training and developing Generator Field Technicians.•Makes recommendations for hiring/terminating staff•Supports Generator Field Technicians by providing technical advice and offering guidance.•Ensures the quality of work by reviewing technicians work.•Assists in scheduling, organizing, and dispatching Sales and Field Technicians.

Service Technician for Kohler, Onan, Generac, Briggs & Stratton, Zenith, Generators and Transfer Switches Including: • Diagnosis and Repair of- Air cooled, Commercial and Industrial generators • Diagnosis and Repair of Transfer switches, • Service and Maintenance of Generators and transfer switches • Customer service and sales • On-Call Customer care and emergency response

Technician, Maintenance •Front end diagnostics and repair •Preventive maintenance •Tire and Brake shop leader