Charles Herron Email & Phone Number

Indianapolis, Indiana, United States

Bloomington, Indiana, United States

Provides technical support to healthcare professionals throughout all divisions of IU HealthServices Utilize Bomgar software to remote into clients’ computers to troubleshoot and resolve issuesCollaborates with cross-functional teams to resolve escalated customer incidentsLeverages ServiceNow to create and resolve incidents within defined service level agreements

Developed expertise with various threat intelligence and vulnerability management technologies (CrowdStrike, ProofPoint, TruStar, Tanium, Tenable, etc.)Utilized the cyber kill chain and MITRE ATT&CK frameworks to analyze threat activity and identifydefensive countermeasuresCollected, analyzed, and produced an intelligence report and verbally briefed it to security leader

Bloomington, Indiana, United States

Developed and maintained relationships with tenants to provide excellent customer service tomaximize occupancy effortsProcessed lease paperwork for new tenants, while also ensuring the accuracy and organization of the current tenants’ files

Westfield, Indiana, United States

Provided prompt and excellent customer service at one of Indiana’s top rated golf clubsAveraged $1,000 in sales every shift while providing accuracy on expedited orders Served as the single-point-of contact for all daily maintenance items to club amenities