As a District Manager I covered four states with multiple sites in each state. I acted as the liaison between our customers, our employees onsite, and the corporate office. My main responsibilities at each site were to ensure customer satisfaction, ensure safety procedures and policies were maintained as top priority, build relationships with key stakeholders, troubleshoot and problem solve any issues on site - contractual or operational - and also various HR functions (payroll,recruiting terminations, etc.) • Managed a team of over 100 employees, nurturing staff development and aligning growth initiatives with organizational objectives which resulted in a 18% retention percentage rate.• Ensured high standards of customer service, promptly addressing client needs to maintain Quality audit goal of 80%.• Cultivated lasting relationships with key stakeholders, enhancing project success and professional rapport which resulted in retaining 100% of customer base.• implementing strategic market research and effective client engagement techniques which resulted in a 15% increase in sales. • Accurately processed weekly payroll for multiple sites, ensuring timely and correct compensation with 0% payroll corrections.• Maintained a consistent safety record, achieving the objective of zero accidents.• Met established profitability targets, sustaining a 5% profit margin.• Effectively controlled timekeeping practices, reducing edited time punches to meet a 2% benchmark.

In this role, I successfully led a team of 3 Supervisors who, in turn, were responsible for 40 staff. I also maintained operational tasks, implementing safety standards and ensuring quality service resulting in enhanced client satisfaction and retention. I fostered strong client relationships, promoting reliable service and open communication channels. • Led a team in maintaining operational standards and service quality, resulting in enhanced client satisfaction.• Assessed client needs to provide tailored solutions, thereby elevating the customer experience resulting in retaining 100% of customers. • Oversaw the recruitment and onboarding process for new team members resulting in a smooth transition during the probationary period.• Executed weekly payroll duties with accuracy and timeliness.• Implemented training and development programs for staff to support continuous improvement which in turn helped maintain a 10% or less attrition rate and also contributed to maintaining a 0 incident and accident safety goal for the entirety of my employment.• Facilitated weekly meetings to align on current and future project objectives to ensure tasks and responsibilities were delegated effectively throughout all three shifts.• Presented monthly business performance reviews to stakeholders which created a platform for customers and management to discuss pressing issues, upcoming and ongoing projects and budgets. • Resolved conflicts effectively, ensuring harmonious workplace relations and a toxic free work environment.• Managed and adhered to budgetary requirements to achieve optimum productivity.

As a Unit Manager at Waffle House, I led and managed the front-of-house and back-of-house team of employees to ensure customer service standards were met. My responsibilities included maintaining a clean, organized, and well-stocked restaurant, monitoring food quality and safety procedures, training new staff members, and ensuring compliance with health codes and regulations. I also interacted with customers on a regular basis to ensure customer satisfaction and to obtain feedback of their experience.• Led a team of 40, enhancing team performance and providing service training to improve customer satisfaction. • Reported profit and loss statements weekly to ensure proper sales and goal tracking for the restaurant resulting in goals being met 60% and exceeded 40% of the time.• Optimized food control processes resulting in achieving a lower loss rate.• Boosted monthly sales by 15% through strategic promotions (introducing limited time only specials,Buy one get one free daily specials, etc.) and refined upselling techniques (add-ons).• Elevated customer feedback scores by 20% and maintained an 85% repeat customer rate by delivering exceptional service.• Increased table turnover by 25% by training staff to be efficient in fast service and resetting tables when customers leave, communication, and ensuring popular items are always available. • Effectively controlled food costs, maintaining them within budget with a 10% reduction and curtailed operating expenses by 12% through ticket auditing, monitoring waste, and inventory control. • Maintained high standards in health and safety, resolving 95% of related incidents and complaints efficiently by completing safety inspections on all equipment, conducting regular training with new and existing employees.

As a Shift Supervisor, I was responsible for overseeing 25 employees. Some of my main responsibilities included conducting the start of shift meeting and end of shift transition meeting with oncoming shift supervisor, transporting of inmates, conducting booking and discharge, setting daily activities, facilitated serving lunch, setting up visitations for family and court officials and conducting safety audits. • Led a team of supervisors, provided support, and evaluated employees. Covered in the absence of a Detention Shift Supervisor. • Ensured facility maintenance issues are handled appropriately by establishing maintenance log for reporting and documenting issues for maintenance personnel, maintaining well-defined relationships with Facilities staff by fostering an environment for open communication • Coordinated recruitment, orientation, and scheduling of staff. Maintain an up-to-date employee training manual. • Continuously assess needs by communicating with inmates and staff, and improve program policies and procedures by implementing systems and training staff on policies and procedures • Promoted cooperation with other organizations, schools, law enforcement agencies, and the Courts. Maintain contacts with local colleges for internship opportunities. • Assisted the Director in maintaining positive relations with the media, conduct facility tours, execute speaking engagements, and update brochures for all programs • Booking in of new inmates in computer system • Conducted daily inspection of unity and grounds to prevent use of contraband and escapes