Charles Hoang Email & Phone Number

Houston, Texas, United States

First officer Lear 60. Part 135 Charter and Medevac pilot.

Denton, Texas, United States

Duties include that of a Flight Instructor and now include: Scheduling and conducting review boards for student progress as needed, ensuring students continue to be scheduled regularly and make progress in their training, and processing records and reports in a timely manner.

-Ensuring an effective and safe learning environment during all phases of instruction and altering teaching methods to accommodate student’s learning abilities.-Provided professional standardized flight and ground instruction for EASA program students from Europe

• Spearheaded business technology development with a variety of internet service providers such as AT&T, ACC Business, Verizon, Frontier, TelePacific, and CA Internet for large and small enterprise client accounts in the United States and Canada• Developed business relations and consistent communication with internet service providers and their respective sales teams • Managed client accounts and ensured installation of complex internet services for clients by actively taking part in turn up calls of internet and voice circuits for a smooth transition and resolving troubleshooting issues and billing disputes • Utilized knowledge of the telecom industry and internet service provider tools to qualify the potential client’s business locations for fiber, Ethernet over copper and fixed wireless, DSL, and T1 services to ensure best fit for business needs• Completed technical documents for clients in a timely manner to ensure that the project provisioning process proceeded correctly with the internet service providers • Utilized interpersonal and communication skills to improve the user experience by explaining the technology of the internet services and actively reaching out for feedback• Kept track of detailed information regarding client accounts and feedback and relayed this information to the customer’s IT team to improve the process of business internet efficiency• Led efforts to improve project management milestones for internet service providers• Kept track of milestones weekly, which were measured and subsequently recorded in the exchange carrier’s databases• Calculated and analyzed the on-site construction timelines, phone number porting processes, and customer’s IT resources• Recommended streamlining the sales process by thoroughly explaining the internet services to Network Consulting Group’s sub-agents so they can provide important internet service information to their client accounts.

Tustin, Ca

Manages all incoming client accounts and assignments, provides support to the Sales team, Operations team, Commissions team, tracks all data of products ordered in company's database system. Foster relationships between existing and new clients, vendors, and service providers. ● Tracks and maintains all assigned client accounts and files, including related quotes, contracts, order details, scope of work, service applications, training and email correspondence within Salesforce. ● Oversees product(s) ordered from submission to installation and assumes accountability of all client accounts.● Place orders with Service Providers and/or through Third Party vendors or consultants to meet customer requested installation dates.● Manages correspondence and conference calls with all involved parties, not limited to clients, vendors, agents, subagents, property managers’ / riser management and Service Providers as any other parties, to ensure installation completes in a timely manner.● Prepares and customizes confirmations based on the product(s) or services ordered by the client.● Answers all client questions regarding process and procedures and address any Carrier discrepancies that prevent an order from progressing.● Conducts bill reviews to examine accuracy of products purchased and investigates via billing claims if an error is found.● Acts as single point contact for Service Providers in order to address all issues (including Trouble tickets) on behalf of client.● Completes special projects and miscellaneous duties as assigned.● Builds and Fosters new and existing relationships between Clients, Vendors, and Service Providers

Irvine, Ca

Created tailored business comparisons for potential clients by analyzing merchant statements. Trained new sales consultants and implemented changes to core teaching curriculum.● Provided ongoing analytic support and math-based assistance to field sales consultants.● Analyze potential client’s credit card processing statements to maximize profit/revenue for our company, while bringing Value and savings to client. Effectively completed business comparison statements within strict deadlines.● Determine Risk levels of differing business industries to create competitive merchant processing plans for presentation to prospective clients.● Facilitated expert training presentations including classroom, video and webinar sessions.● Lead redesign of training curriculum for new sales consultants to increase information retention and efficiency. ● Train and provide support to Sales Consultants on our paperwork enrollment forms for our various products.

To provide students with help in various subjects and to teach skills necessary for academic success.• Ensure that a classroom of middle school students receive the highest marks for Math, Science, and English• Take a personal invested interest in seeing students succeed through self-evaluation by establishing improvement benchmarks of one letter grade for each student.• Actively monitor each student’s success benchmark, adjusting attention and curriculum accordingly to students who are exceling or falling behind.• Engage with high school students by providing homework help, mentorship, and motivating them for future college placement.• Perform 1-on-1 mentoring sessions, improving student’s morale and grades by instilling confidence in their ability to perform.• Consistently drilling and coaching students to perform in biology and algebra, providing a fundamental base for students. • Demonstrate strong persuasive and articulate communication skills by motivating juvenile minds to succeed regardless of maturity level. • Lead students to success through leadership, persuasion, and by example. • Successfully handle conflicts between students, settling disputes through arbitration demonstrating strong listening skills• Design captivating lesson plans, that actively catch the attention of high school students for extended summer classes, exciting students to engage in lesson plans

Garden Grove, California

● Incorporate creative teaching methods while using existing curriculum to generate an active, interesting learning environment● Maintain a level of classroom professionalism with similar expectations from students by implemented a system of effective classroom management.● Flexibility: Ability to adapt to new environments and to the students as individuals.

University Of California, Irvine

As an experiment leader, it is my responsibility to co-supervise a team of workers in accomplishing the assigned experimental tasks of the day. In addition, I am responsible in the assisting of collecting and analyzing data. The project is very large and as such requires a research team of 80 students. I along with the other experiment leaders lead this research team under the supervision of a University of California, Irvine professor's graduate student.• Co-supervise a team of 80 workers to test Drosophila melanogaster for evidence evolutionary speciation through analysis of reproductive isolation in order to complete delegated tasks for laboratory research• Collect, analyze, and organize quantitative and qualitative data in order to find trends and patterns for Professors and PhD Graduates• Lead and Coordinate multiple activities and assign members work to meet daily timelines and goals.• Act as a representative between cross-functional teams: Speciation, Data, and Nutrition teams.• Process, train and mentor new recruits and hires in standard operating procedures, safety standards, and laboratory techniques. • Quality control monitoring of research products produced by workers. Enforce proper lab protocol and procedures.• Use statistical analysis to analyze data to determine if there is a correlation between the hypothesis and data• Use data and research findings to create presentations for PhD Graduates

Bachelor Of Science (B.S.), Biology, General

Physiology Lab – Lab Member 4/2013-7/2013 • Practice live animal handling techniques • Follow experimental procedures to obtain data.

Education record