Charles Hooper Email and Phone Number
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As AT&T's Assistant VP of Technology and a Cyberspace Operations Officer in the Air Force Reserves, I have extensive experience in leading large IT organizations and driving change. My focus is on aligning tech strategies with business goals to boost performance and competitiveness. I’m passionate about leveraging IT to create value and drive transformation.I’m skilled at communicating my vision, inspiring teams, and implementing new technologies to stay ahead of industry trends. My leadership style is built on critical thinking, emotional intelligence, and a deep understanding of business processes. I also excel in web and video collaboration, ensuring effective communication within the organization and with external partners.In my Air Force role, I serve as the 854th Cyber Operations Strategy Division Chief, providing reserve support for integrated command and control across 16 Air Force Information Warfare and cyber capabilities. As a seasoned, Squadron Commander honed my skills in leading teams to achieve mission-critical objectives and enhance cyber defense. My extensive experience with the DoD and government agencies has made me a specialist in network security and organizational leadership.Throughout my career, I’ve focused on lean, strategic initiatives to drive outcomes. With deep technical and cybersecurity expertise, I lead large, distributed teams in developing forward-thinking solutions that optimize operations and spearhead transformation.
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Assistant Vice President Technology, At&T Inc.At&T 2007 - PresentDallas, Texas, United StatesOversee IT operations across multiple infrastructures, leading a team of 250+ employees and contractors. Ensure seamless service delivery and incident management for retail stores, contact centers, end-user clients, and corporate systems. Manage a $45M annual budget, driving business process improvements, optimizing operational costs, and deploying new technologies while developing and implementing national strategies and best practices. -
Current ResponsibilitesAt&T 2007 - PresentDallas, Texas, United StatesGLOBAL/RETAIL FIELD TECHNOLOGY SERVICES | 2007 – PRESENTLead operations for 6,000 AT&T retail locations, supporting technologies driving a $19-$23B revenue channel. Manage installation and maintenance of network, point-of-sale, voice, back-office, and customer systems.• Deployed secure point-of-sale systems across 4,000 locations, preventing ~$200M+ in fraud. Partnered with Corporate Security for regular updates.• Insourced a failing vendor service agreement, improving support at 160 contact centers and saving $35.6M over four years.• Led the transfer of 945 corporate-owned stores to Authorized Retail partners, resulting in $158M+ in operational savings.• Negotiated a new Retail Support Services Helpdesk contract, transitioning to a consumption-based model, achieving ~$2.4M in savings.• Spearheaded a multi-year upgrade at 900 stores, installing 1GB Ethernet circuits, improving internal networks and Wi-Fi to enhance sales and service.DOMESTIC DEVICE APPLICATION MANAGEMENT OPERATIONS | 2007 – PRESENTManage operations for 300,000+ devices (120,000 Windows PCs, 180,000 iOS/Android devices), ensuring security compliance and patching via SCCM, MobileIron & Intune.• Transitioned 26,000 company devices from MobileIron to Intune, improving network security & reducing fraud.• Insourced application lifecycle management, eliminating desktop outages and saving $2.6M annually through rapid response and enhanced testing.COMPANY OFFICIAL USE (COU) OPERATIONS | 2021 – PRESENTOversee operations for 410,000 wireless numbers (AT&T, FirstNet, Cricket), supporting corporate data access, sales demos, and network testing with full policy compliance.• Automated device provisioning for 185,000+ devices via Apple Business Manager and Zero Touch Enrollment, saving 92,500 hours and $4.6M in technical support costs.• Collaborated with vendors to automate configuration, activation, and shipping for 11,700 devices, cutting setup time by 50% and reducing error rates by 75%.
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Past ResponsibilitiesAt&T 2007 - PresentDallas, Texas, United StatesEXECUTIVE SERVICES | 2007 - 2021Delivered 24/7 white-glove technical support to 2,200 Executive Services clients, ensuring proactive maintenance of end-user systems and home communication services. Additionally, supported Board of Directors, Legal Department, Flight Operations, Global Network Operation Center (GNOC), and Executive events with expert technical solutions. • Led the implementation of customized network solutions, including Wi-Fi, cellular on wheels (COWs), small cells, and cell extenders, to extend corporate networks for either home or offsite locations, supporting key events such as officer meetings, board meetings, and annual shareholder meetings. • Pioneered the modernization of executive workspaces, constructing executive offices and conference rooms equipped with cutting-edge technology, including Telepresence and wireless streaming capabilities, to foster a collaborative environment.TECHNICIAN SERVICE SUPPORT CENTER | 2009 - 2018Led Tier I - III technical support for 75,000 field technicians, managing 195,500 devices, including 65,000 iOS, 18,000 Windows, 2,500 Android, and 110,000 GPS devices. Resolved critical hardware, connectivity, and proprietary application issues, ensuring real-time resolution for outages and maintaining seamless operations. • Led the strategic initiative to transition 75,000 field technicians from laptops to iPads, resulting in a modernized workforce and $4 million in annual savings. • Implemented a GPS telematics system across 60,000 vehicles for field technicians, reducing expenses by 15% and enhancing route efficiency, leading to increased productivity and significant cost savings.MEDIA PRODUCTIONS | 2012 - 2015 Managed the production of 1,500+ webcasts annually for corporate communications and senior officers, delivering content to over 250,000 employees. Oversaw video systems and led high-profile event productions.
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Director Indirect Channels (Sbc Communications)At&T Oct 2002 - Feb 2007San Antonio, Texas, United States
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Director Broadband Product Marketing, (Sbc Communications)At&T Jun 2000 - Oct 2002San Antonio, Texas, United States
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Cyberspace Operations OfficerU.S. Air Force Reserve Feb 1999 - Present -
854Th Combat Operations Squadron / Information Warfare/Strategic Branch ChiefU.S. Air Force Reserve 2022 - PresentLead the Strategy Division at the 854th Combat (Cyber) Operations Squadron, managing a team of 25 personnel in support of the 616th Operations Center, 16th Air Force, and Joint Forces Headquarters–Cyber. Directed strategic planning and execution of cyber defense and offensive operations, aligning division objectives with national security priorities to enhance mission readiness and safeguard critical infrastructure. Integrated advanced technologies to increase cyber resilience by 18%, and spearheaded threat analysis and risk mitigation, reducing vulnerabilities by 20%. Coordinated across Intelligence, Surveillance, Reconnaissance (ISR), electronic warfare, and cyber domains to improve multi-domain operational efficiency and mission success.
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Squadron Commander 301St Communications SquadronUs Air Force Reserve 2012 - 2022Fort Worth Nas JrbLed a 70-person communications squadron, ensuring service assurance for 2,400 personnel of the 301st Fighter Wing. Managed C4I infrastructure, policies, and deployments, while mobilizing 50 Reservists for 15 critical missions, including Air Expeditionary Forces (AEF) and Homeland Security. Oversaw joint force application of DoD, USAF, and MAJCOM C4I procedures. • Managed a $1.2M network/port security upgrade; enhanced COMPUSEC by 40%. • Piloted the upgrade of 65 network switches; achieved 100% cyber posture compliance, reducing vulnerabilities by 45%. • Oversaw a 1G to 10G network upgrade, deploying 6 core nodes; increased capacity by 10x across 72 wing buildings. • Directed a fiber cabling survey; secured $268K funding and completed mapping for F-35 bed-down requirements. • Supervised the deployment of 1,500+ thin clients; achieved 100% completion, boosting COMPUSEC by 20%. • Led the transition of the squadron to a Mission Defense Team (MDT), focusing on defending critical Air Force missions and assets from cyber threats. Directed the implementation of cyber defense strategies to protect mission-critical systems, ensuring operational continuity and mission assurance in contested cyberspace. Spearheaded a year-long transition to full mission-capable status for 50 cyber personnel by deploying the Cyber Vulnerability and Visibility (CVV) Hunt Weapon System. Leveraged CVV capabilities including real-time threat detection, Endpoint Detection and Response (EDR), vulnerability assessments, and Intrusion Detection and Prevention Systems (IDPS), significantly enhancing the squadron’s defensive posture. Established Command and Control (C2) dashboards and forensic analysis capabilities, reducing network vulnerabilities by 30% and improving incident response times by 40%, directly supporting a fighter wing's operational readiness
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Commander, 433D Communications FlightU.S. Air Force Reserve 2005 - 2012Lackland Afb, San Antonio, Tx
Charles Hooper Skills
Charles Hooper Education Details
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3.9 Gpa -
Excellent -
Satisfactory -
Honors Gpa 3.98 -
United States Air Force - Keesler Air Force BaseCybersecurity, Network Defense, Offensive And Defensive Cyber Operations
Frequently Asked Questions about Charles Hooper
What company does Charles Hooper work for?
Charles Hooper works for At&t
What is Charles Hooper's role at the current company?
Charles Hooper's current role is Assistant Vice President Technology at AT&T | Strategic Division Chief 854th Combat (Cyber) Operations Squadron | Active Top Secret/SSBI Clearance | Cybersecurity Leader.
What is Charles Hooper's email address?
Charles Hooper's email address is ch****@****att.com
What is Charles Hooper's direct phone number?
Charles Hooper's direct phone number is +121475*****
What schools did Charles Hooper attend?
Charles Hooper attended Georgia Institute Of Technology, Usaf Air War College, Usaf Air Command And Staff College, Webster University, California State University-San Bernardino, United States Air Force - Keesler Air Force Base.
What skills is Charles Hooper known for?
Charles Hooper has skills like Ip, Telecommunications, Wireless, Managed Services, Voip.
Who are Charles Hooper's colleagues?
Charles Hooper's colleagues are Perisean Baltimore, Sanjay Kumar, Mat Meintz, Daniel Sanchez, Ansel Saunders, Mark Young, Mba, Irving Paredes.
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Charles Hooper
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