Charles Howlett Email and Phone Number

• Create and update BECU web pages for BECU Marketing teams and other BECU Departments• Clean up HTML code on web pages if needed• Assist other BECU marketing teams with their web production plans• Assist Retail teams by creating website Alerts to inform BECU members about closures, delayed openings, or other events• Create Web Production Procedures

• Worked at BECU’s Product Marketing Department as a Marketing Coordinator

• Provide courteous and efficient customer service to BECU members in person, by email, and phone call.• Create appointments, update contact information, answer general questions, and make loan payments.• Conduct introductory interviews when opening membership applications and use active listening skills to uncover financial needs or goals. Explain BECU functions, benefits, and differences as a credit union compared to a traditional bank. Present what BECU offers in terms of products and services.• Create person and organization profiles in BECU’s CRMs to open memberships. BECU memberships include personal, business, and fiduciary accounts.• Use my expertise to recommend loans, products, or services based on the member's current and future financial needs. • Conduct loan interviews and generate loan applications. Communicate with underwriters and members to make sure all documentation requirements and questions are satisfied.• Provide notary services and loan signings, daily average being 2 notary and 3 loan signings over the last four years. • Refer members to specialists for specific mortgage, investments, or small business inquiries.

• Provide courteous and efficient customer service to clients at various KeyBank retail locations.• Perform deposits, withdrawals, payments, and other transactions for clients.• Answer general questions about KeyBank accounts and products.• Use active listening skills during conversations to uncover financial needs or goals. • Transition clients to a Banker when an appropriate service or product can be provided.

• Freelanced for various companies on and provided mock jury duty, file sorting, and data entry.

• Worked at Northwest Kidney Center as a Data Entry Clerk from October – November 2016.• Entered and updated employee information into internal database.• Created and audited dossiers of employees to verify that they had all required information.• Filed physical copies of information into employee dossiers.• Provided requested documentation via email or fax.

• Provided customer service over phone by assisting Costco members with inquiries and changes to their membership.• Completed payment information via form for membership payments and transactions.• Answered questions about Costco’s transition from American Express credit cards to Visa credit cards.• Answered general inquiries about Costco stores, products, and services.• Additional duties included conference calling with Citibank representatives to resolve credit card issues with Costco members and transferring members to other departments if necessary.

• Provided retail assistance by helping reset merchandise to new sections and stocking new product. • Provided home assembly of select merchandise. • Duties included shelf stocking, fixture assembly, product assembly, merchandise facing, and maintenance of signs.

• Provided customer assistance by answering electronic products inquiries in person or over the phone• Handled the process of purchases and returns through cash register. • Additional duties included shelf stocking, merchandise facing, and maintenance of signs.