• Deployment, hosting, troubleshooting and support of .NET applications and APIs• Responsible for all aspect of technical support over the phone, remotely, in person support and management of request, incident and problem tickets• Created cost-effective solutions• Working with Windows Servers and SQL databases• Deployment and life-cycle support of web and mobile applications• Deployment and support of the bank’s USSD and Enterprise Token application• Management of third-party and vendors connections• Monitoring transactions on the bank’s digital platforms and Alternative Channels and ensuring high availability and reliability• Engaging with the product/business team for new feature releases• Reviewing architectures of applications under my purview and coming up with creative ways to improve efficiency• Working with the bank’s Fraud and Compliance team and implementing security updates.• Working with and deployments on Azure DevOps

• Supervising 8 bank staff• Ensuring a clean and safe working environment • Approving transactions initiated by the bank staff• Ensuring all internal accounts are balanced daily• Ensuring the vault cash is balanced daily and that there’s enough cash for the day• Ensuring that there’s enough cash in the ATMs and quickly responding to and fixing cash jams or issues.

• Supervising 10 bank teller staff• Ensuring all tools needed for the day was provided• Ensuring the staff resumed on time and carried out their respective duties in accordance with bank standard• Ensuring smooth transition of the new bank’s software• Ensuring and maintaining good working relationship between the bank and the Canadian Visa Application Center

• Processing Bank transfers (Intrabank and Interbank)• Proofing and balancing branch internal accounts daily• Processing Manager’s checks• Adhering to the bank’s rules and regulations with regards to compliance

• Processing cash deposits and withdrawals• Verifying customer identification• Balancing all cash and checks in till at the end of every workday• Calling over all transactional documents daily