Charles Java Email & Phone Number

• Creation and handling of damage case for customers.• Creation of manual task to drivers to bring damage items to facility.• Collection of items to bring to Damage & Claims department once received inthe facility.• Notification to customer through Intercom (In-app message) or email about thedamage case.• Logging of damage items case to system Dashboard Asana for investigation.• Forward the damaged item to the manager for assessment.• Do an investigation via CCTV or speak with the Manager or QA manager and orcoordinate with operations.• Coordinate for rectification process once identified damage can be fixed. If not,ensure eligibility for compensation is reasonable and correct by analyzing claims and supporting documentation (purchase receipts and others). Also responsible for informing customer for compensation rejection once identified damage issue is pre-existing.• Once items are fixed, assigning drivers to dispatch fixed items back to customer. • Preparation of weekly damage report to Customer Service Manager.• Other ad Hoc Reports.

Dubai, United Arab Emirates

• Obtain contact details of potential clients, students and professionals and offers Vocational and Post Graduate education, training, and continuing healthcare professional development programs from campuses in Melbourne, Sydney, and Perth.• Overseeing and developing marketing campaigns for promotional activities and organizing events.• Schedule appointments with prospective clients.• Implementing effective marketing communication campaigns.• Writing copies for all marketing collateral, including brochures, letters, emails.Designing and building and maintaining company’s social media presence.

Dubai, United Arab Emirates

• Serves as contact for inbound and outbound study abroad and international students’ inquiries.• Responsible for programming events on and off campus for English Language Institute students, degree-seeking international students and exchange students, as well as helping to promote international education on campus various promotional activities and events.• Serve as the day-to-day coordinator for special campus-based programs.I hereby declare that the information given is correct to the best of my knowledge and that I have not withheld any information which may affect my sustainability for employment._______________ Charles Java• Coordinates the visa processes for incoming international and study abroad students, including assisting student in providing all documents and securing visa approval letters.• Supports the hand off student paperwork and continues the recruiting process for all international and study abroad students and tracks paperwork process for incoming students.• Coordinates the course registration process, housing contracts for all study abroad students.• Coordinates the residency process for international students, which includes entering all visas and residency permits, alerting students of residency permit dates, and assisting international students in obtaining residency permits every year.

Metro Cebu, Central Visayas, Philippines

• Handles all customer calls in accordance to established procedures.• Assisting clients with technical issues, and troubleshooting, as well as providingexcellent and friendly general support and advice for our online webapplications or web hosting concern.• Logging support calls and emails to get customers the very best support theydeserve. Escalate serious issues when needed.

Metro Cebu, Central Visayas, Philippines

• Handles all authors’ calls in accordance to established procedures.• Takes charge in enrolling customers to Author Learning Center according toestablished procedures.• Interact with authors to provide and process information in response toinquiries, concerns, and request about Author Learning Center website. Ensure every author has a clear and accurate understanding of how the Author Learning Center program will help them achieve their publishing goals.

Metro Cebu, Central Visayas, Philippines

• Interact with customers to provide and process information in response to inquiries, concerns, and request about products and services over the phone.• Working with customers/employees to identify computer problems andgathering customer’s information and determine the issue by evaluating,analyzing the symptoms, and advising on the solutions.• Installing and configuring computer and cable systems, diagnosinghardware/software faults, and solving technical problems, over the phone.• Testing and fixing faulty equipment.• Logging and keeping records of customers/employees’ queries.• Analyzing call logs so TSR can spot common trend and underlying problems.• Follow standard processes and procedures and identify and escalate priorityissues per Client specifications.• Working with field engineers to visit customers/employees if the problem ismore serious. Follow up and make scheduled call backs to customers where necessary.

Metro Cebu, Central Visayas, Philippines

• Assists customers over the phone for the Loan process, from the application information about their Loan Amount, Finance Charges, Annual Percentage Rate. Setting up the Accurate Due Date, based on their pay date schedule when it is for the customer convenient to pay.• Getting acknowledgment and consent to the electronic communication, assists customer to sign (Electronic Signature) their Loan Agreement, setting up also their payment schedule with the corresponding charges if customers failed to pay. Also assist customer to process payment for their loan.

Metro Cebu, Central Visayas, Philippines

• Set appointments with potential customers at their convenience to avail the service the company is providing.• Assign a member of the sales force to each potential customer by providing brief of conversation and customer needs.• Confirmation of appointment with the customer for the service being availed.• Ensure that sale force member follows up with potential customers.• Document all calls made to potential customers.

Tourism Management

Activities and Societies: Tau Gamma Phi, BasketballCollege

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Highschool

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Elementary