Charles S Jr

Charles S Jr Email and Phone Number

Sales Operation Senior Manager @ Hyundai Motor Brasil
State of São Paulo, Brazil
Charles S Jr's Location
São Paulo, São Paulo, Brazil, Brazil
About Charles S Jr

Com uma trajetória profissional em mais de 20 anos, atuo na vanguarda da transformação digital no setor automotivo, liderando estratégias de vendas & marketing e implementando modelos de negócio inovadores. Atualmente, como Head de Vendas Varejo e Estratégia Digital na GWM Brasil, estou à frente do desenvolvimento de um novo modelo de varejo integrado, que abrange desde a venda de carros até serviços financeiros, peças e acessórios.Meu repertório sempre consistiu em implementação de novos modelos de negócio e soluções focadas na experiência do cliente. Destaco o projeto de digitalização da locadora de veículos UseCar, no qual liderei o início de um novo modelo de negócios com destaque na expansão significativa do negócio, através de programas pioneiros no modelo de carro por assinatura, suportada por um ecossistema digital 360 e customer centric. É valido destacar também os meus mais de 17 anos dedicados as areas de Operações, Marketing, Vendas e Inovação, na VW. Em linhas gerais minha abordagem é centrada em pessoas, priorizando a experiência do usuário, planejamento estratégico em curto, médio e longo prazo e escalabilidade, a fim de impulsionar um crescimento sustentável. Sou apaixonado por liderar projetos multissetoriais de digitalização e fomentar culturas que valorizam pessoas, integridade e diversidade. With a career with more than 20 years, I have been at the forefront of digital transformation in the automotive sector, leading sales and marketing strategies and implementing innovative business models. Currently, as the Head of Retail Sales and Digital Strategy at GWM Brazil, I am leading the development of a new integrated retail model that cross all journeys as car sales, financial services, parts, accessories, services, etc.My expertise has always been in implementing new business models and solutions focused on customer experience. I highlight the digitalization project of the car rental company UseCar, where I led the initiation of a new business model with significant business expansion through pioneering subscription car programs, supported by a 360o digital and customer-centric ecosystem.It is also worth mentioning that I used to work more than 17 years in Operations, Marketing, Sales, and Innovation areas at VW. Generally speaking, my approach is people-centered, prioritizing user experience, strategic planning in the short, medium, and long term and scalability to drive sustainable growth.I am passionate about leading cross-sector digitalization projects and fostering cultures that value people, integrity, and diversity.

Charles S Jr's Current Company Details
Hyundai Motor Brasil

Hyundai Motor Brasil

View
Sales Operation Senior Manager
State of São Paulo, Brazil
Website:
hyundai.com/eu
Employees:
549
Charles S Jr Work Experience Details
  • Hyundai Motor Brasil
    Sales Operation Senior Manager
    Hyundai Motor Brasil
    State Of São Paulo, Brazil
  • Gwm Brasil
    Head Of E-Commerce
    Gwm Brasil Oct 2022 - Present
    São Paulo, Brasil
    Digital Ecosystem Strategist and Retail Sales Leader expert in implementing retail channel sales strategies, I lead the strategy and rollout of a digital ecosystem focused on an integrated E-commerce and Marketplace platform. This approach supports the development of a new retail model encompassing Car Sales, Subscriptions, Financing, Commercial Policies, Parts, Accessories, and Services.Innovation and Leadership in Digitalization Projects Responsible for leading multi-organizational digitalization projects, I adopt a ‘customer-first’ philosophy to ensure all initiatives align with client needs. I coordinate sales actions across the dealership network in Brazil, promoting a transformative user experience and increasing customer satisfaction.Training and Development of Digital CompetenciesI conduct digital process training, taking responsibility for team empowerment and continuous operational efficiency improvement. My commitment to operational excellence and omnichannel expansion ensures customer demands are effectively met.KPI Management and Customer Satisfaction I manage Sales and Marketing KPIs, enhancing conversion rates across multiple dimensions and supporting the dealership network to achieve notable sales results and customer satisfaction. The continuous optimization of the ‘Car Mall’ app creates an intelligent journey with on-demand connected services.
  • Usecar Braisl
    Head Of Product & New Business Models
    Usecar Braisl Apr 2022 - Oct 2022
    . Lead the Id² (UseCar Digitalization Program) backlog and the correlative iniciatives (projects and improvements) that drives the program’s value delivery.. Lead the Project Team in order to priorize and implement the Projects and Improvents . Lead the Change Management Strategy and Communication Planning. Lead the CX strategy deployment.. Lead the implementation of New Business Models.
  • Usecar Brasil
    Head Of Car Subscription (Carro Por Assinatura)
    Usecar Brasil Dec 2019 - Apr 2022
    São Paulo, Brasil
    In this role, I’m the sales team leader and I support this crew with development of sales methodologies, processes implementation and improvements (SPIN, Sales Funnel, Mind Triggers, etc). Also resposible to push sales strategy and planning definitions in order to deploy the best segmentation in Internal Sales Channel, 3rd Party Sales Channel, E-Commerce (Digital Channel), with customer centric mindset and focus on people development.Our work in the last year resulted in more than 100% of company fleet expansion, making this Business Unit as a major business of UseCar and one pioneer player in this business model here in Brazil.
  • Volkswagen Do Brasil
    Area Sales Manager
    Volkswagen Do Brasil Aug 2018 - Nov 2019
    Belo Horizonte, Minas Gerais
    Dealer development support , sales strategy, retail events, product mix analysis, wholesale strategy, leads strategy, quality programs and digitalization strategy.
  • Volkswagen Do Brasil
    Product Owner - Digital & New Business Models At South America Region
    Volkswagen Do Brasil Apr 2016 - Aug 2018
    São Paulo
    Project Management and ImplementationDigitalization Strategy - Future Sales Model / Digital Retail - AI ProjectsConnectivity New Business Models
  • Volkswagen Do Brasil
    Creative Coordinator & Executive Assistant - Marketing South America
    Volkswagen Do Brasil Feb 2014 - Apr 2016
    São Bernardo Do Campo, São Paulo
    Brand Strategy & Advertising Coordination South America- Research- Media- Communication Campaigns- Brand Plataform Management
  • Volkswagen Do Brasil
    Product Owner - Erp, Supply Chain And Production Systems
    Volkswagen Do Brasil Jan 2012 - Feb 2014
    São Bernardo Do Campo
    Product Owner of Supply Chain and Production Systems ImplementantionSAP MM Consultant
  • Volkswagen Do Brasil
    Logistics Analyst
    Volkswagen Do Brasil Aug 2002 - Dec 2011
    São Bernardo Do Campo

Charles S Jr Education Details

Frequently Asked Questions about Charles S Jr

What company does Charles S Jr work for?

Charles S Jr works for Hyundai Motor Brasil

What is Charles S Jr's role at the current company?

Charles S Jr's current role is Sales Operation Senior Manager.

What schools did Charles S Jr attend?

Charles S Jr attended Pucrs - Pontifícia Universidade Católica Do Rio Grande Do Sul, Udacity, Centro Universitário Fei, Universidade Metodista De São Paulo, Universidade Metodista De São Paulo.

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