Charles S Jr Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

Digital Ecosystem Strategist and Retail Sales Leader expert in implementing retail channel sales strategies, I lead the strategy and rollout of a digital ecosystem focused on an integrated E-commerce and Marketplace platform. This approach supports the development of a new retail model encompassing Car Sales, Subscriptions, Financing, Commercial Policies, Parts, Accessories, and Services.Innovation and Leadership in Digitalization Projects Responsible for leading multi-organizational digitalization projects, I adopt a ‘customer-first’ philosophy to ensure all initiatives align with client needs. I coordinate sales actions across the dealership network in Brazil, promoting a transformative user experience and increasing customer satisfaction.Training and Development of Digital CompetenciesI conduct digital process training, taking responsibility for team empowerment and continuous operational efficiency improvement. My commitment to operational excellence and omnichannel expansion ensures customer demands are effectively met.KPI Management and Customer Satisfaction I manage Sales and Marketing KPIs, enhancing conversion rates across multiple dimensions and supporting the dealership network to achieve notable sales results and customer satisfaction. The continuous optimization of the ‘Car Mall’ app creates an intelligent journey with on-demand connected services.

. Lead the Id² (UseCar Digitalization Program) backlog and the correlative iniciatives (projects and improvements) that drives the program’s value delivery.. Lead the Project Team in order to priorize and implement the Projects and Improvents . Lead the Change Management Strategy and Communication Planning. Lead the CX strategy deployment.. Lead the implementation of New Business Models.

São Paulo, Brasil

In this role, I’m the sales team leader and I support this crew with development of sales methodologies, processes implementation and improvements (SPIN, Sales Funnel, Mind Triggers, etc). Also resposible to push sales strategy and planning definitions in order to deploy the best segmentation in Internal Sales Channel, 3rd Party Sales Channel, E-Commerce (Digital Channel), with customer centric mindset and focus on people development.Our work in the last year resulted in more than 100% of company fleet expansion, making this Business Unit as a major business of UseCar and one pioneer player in this business model here in Brazil.

Belo Horizonte, Minas Gerais

Dealer development support , sales strategy, retail events, product mix analysis, wholesale strategy, leads strategy, quality programs and digitalization strategy.

São Paulo

Project Management and ImplementationDigitalization Strategy - Future Sales Model / Digital Retail - AI ProjectsConnectivity New Business Models

São Bernardo Do Campo, São Paulo

Brand Strategy & Advertising Coordination South America- Research- Media- Communication Campaigns- Brand Plataform Management

São Bernardo Do Campo

Product Owner of Supply Chain and Production Systems ImplementantionSAP MM Consultant

São Bernardo Do Campo

Pós-Graduação Lato Sensu, Ciências De Dados E Inteligência Artificial

Pós-Graduação Lato Sensu - Especialização, Marketing Digital

Postgraduate Degree, Logistics, Materials, And Supply Chain Management

Publicidade E Propaganda, Comunicação E Estudos Da Mídia

Bacharelado, Propaganda