Charles K. Email & Phone Number

United States

• Engage, excite, and introduce clients to Lucid Air.• Making sure everyone who walks into the studio receives an elevated experience. • Act as the first point of contact for new clients.• Facilitating driving experience and handing off sales in partnership with the HQ team.• Operate as a manager on duty on a multi–monthly basis, overseeing associates’ scheduling and daily operation of the studio. • Conducting home demo drives for VIP clients.

Short Hills

Fostered a culture where employees felt empowered to make decisions and hold each other accountable. • Transformed business and worked with sales associate to recognize inefficiencies and create solutions. • Exceeded monthly goals for 7 consecutive months and managed daily operational requirements for the store to ensure delivery of business result. • Improved online customer rating from an average two stars to an average of four and half stars • Hired six sales associate and provided training and mentoring. • Handled customer concern and complaint escalated from sales associate.

New York, United States

Managed loss prevention including achievement of shrink and absolute variance goals. • Mentored the staff using the Personal Trade Assessment Tool to better utilize PT books, driving customers into the store and customizing the customer experience to best suit buyer’s needs.• Trained and developed staff in all facets of store operations including sales and exemplary customer service, to stimulate an exciting shopping experience for customers. and to maintain performance through coaching.• Created a winning culture where teamwork and collaboration is valued above individual effort.

New York, United States

Carried out daily managerial tasks such as initiating daily objectives, inventory control, provided pre and post customer engagement coaching to colleagues, and aided in facilitating an exceptional experience for customers at the premier Soho, NYC location.• Partnered with store manager to cultivate talent within the team resulting in promotion for most of the associates. • Achieved daily, weekly and monthly goals and took ownership of completion of tasks.

Short Hills, New Jersey, United States

Provided customers with a rewarding and memorable retail experience while listening to their needs to ensure that they were qualified correctly for the home theater system they were purchasing. • Coached and mentored staff to improve sales techniques and product knowledge using ‘what did they say ‘no’’’ to’ approach.• Opened and closed the store, counted and deposited cash, filled appropriate paperwork.