Charles K. Email & Phone Number

United States

• Engage, excite, and introduce clients to Lucid Air.
• Making sure everyone who walks into the studio receives an elevated experience.
• Act as the first point of contact for new clients.
• Facilitating driving experience and handing off sales in partnership with the HQ team.
• Operate as a manager on duty on a multi–monthly basis, overseeing associates’ scheduling and daily operation of the studio.
• Conducting home demo drives for VIP clients.

Short Hills

• Fostered a culture where employees felt empowered to make decisions and hold each other accountable.
• Transformed business and worked with sales associate to recognize inefficiencies and create solutions.
• Exceeded monthly goals for 7 consecutive months and managed daily operational requirements for the store to ensure delivery of business result.
• Improved online customer rating from an average two stars to an average of four and half stars
• Hired six sales associate and provided training and mentoring.
• Handled customer concern and complaint escalated from sales associate.

New York, United States

• Managed loss prevention including achievement of shrink and absolute variance goals.
• Mentored the staff using the Personal Trade Assessment Tool to better utilize PT books, driving customers into the store and customizing the customer experience to best suit buyer’s needs.
• Trained and developed staff in all facets of store operations including sales and exemplary customer service, to stimulate an exciting shopping experience for customers. and to maintain performance through coaching.
• Created a winning culture where teamwork and collaboration is valued above individual effort.

New York, United States

• Carried out daily managerial tasks such as initiating daily objectives, inventory control, provided pre and post customer engagement coaching to colleagues, and aided in facilitating an exceptional experience for.
• Partnered with store manager to cultivate talent within the team resulting in promotion for most of the associates.
• Achieved daily, weekly and monthly goals and took ownership of completion of tasks.

Short Hills, New Jersey, United States

• Provided customers with a rewarding and memorable retail experience while listening to their needs to ensure that they were qualified correctly for the home theater system they were purchasing.
• Coached and mentored staff to improve sales techniques and product knowledge using ‘what did they say ‘no’’’ to’ approach.
• Opened and closed the store, counted and deposited cash, filled appropriate paperwork.