• Fielded inbound calls, confirmed policy, benefits, and claim status in a fast-paced call center environment while adhering to HIPAA guidelines. • Entrusted with confidential information and personal medical documents referenced to identify accuracy of processed claims. • Resolved medical claim issues and accurately answered benefit questions from physicians, enrollees and employers. • Identified errors in claims processing by examining member benefits and prepared recommendations to request claim re-examination for subsequent reprocessing.

• Coordinated reservations to successfully meet the needs of retail, VIPs, auto insurance replacement, and employer fleet clients. • Maintained a high level of efficiency and commitment to customer satisfaction. • Provided assistance to rental customers requiring roadside help by effectively navigating call center support applications and assessing alternative options to provide the most appealing solution.

• Monitor network performance on LAN and WAN.• Support duties included troubleshooting and upgrading PC desktops. • Install and configure Linux based e-mail server.