Charles Kamau Email and Phone Number

Evaluate Departmental Processes through performance audits and surveys to create or improve SOPs as well as creating performance dashboards

• Reviewing potential client credentials before on boarding into one of the company's loan products • Reviewing potential creditworthiness before sale of one of the loan products on sale • Contacting the client and verifying their personal details, the product they are purchasing on hire purchase • Sending weekly reports and evaluating performance weekly with the direct line manager• Ensuring sales agents on the ground follow due process on each sale when on boarding clients• Calling customers who have defaulted on paying for their products and convincing them to pay for the defaulted period promptly• Updating the Ameyo calling platform CRM system on call details and feedback• Handling Sunking Easy Buy Product issues on call and troubleshooting to find quick solutions• Dialing out to new clients to verify the registration when buying Sunking products

• Calling customers who have defaulted on paying for their products and convincing them to pay for the defaulted period promptly• Creating a payment plan based on observed data on customer payment patterns on Angaza• Updating the Ameyo calling platform CRM system on call details and feedback.• Using Looker to analyze personal performance and analyze negotiation and conversion

• Information deep dives for Regional Bank and Non-Bank financial institutions• Categorization of data per country and briefs to financial services team• Targeting and contacting prospective clients via emails and calls by generating pitches that aligns most with their business approach• Co-ordinating talks with other financial services teams to facilitate meetings and closing the client

• Providing General supplies to Kenya Airports Authority and County Government of Kiambu

• Prospecting for new Clientele, making approach and pitching.• Data mining for companies in the solar space locally and in Eastern and Southern Africa.• Preparing google spreadsheets on mined data and listing progress on potential partnerships.• Delivering company samples and informally pitching and training prospective clients on products • Converting interest into future partnerships and preparing requisite documentation

• Receiving clerk Safaricom Contract• Inspecting goods coming into the warehouse to tally with orders• Input data on goods received into the SAP management system• Interact with suppliers to co-ordinate delivery of goods