• Diagnoses computer problems and recommends solutions.• Resolves viruses and malware troubles.• Repairs or reinstalls operating systems.• Replaces failed hardware components.• Leads and facilitates cross-training.• Maintains consistant workflow throughout the precinct.• Configures Outlook and migrates email.• Communicates technical concepts to clients with non-technical backgrounds.• Migrates data, often between incompatible systems.

• Responded to high-priority situations whether resource access or clinical applications related.• Diagnosed and repaired day-to-day desktop/application failures via ticket system.• Performed daily rounds to all departments to proactivly maintain systems and resolve problems.• Remotely connected to workstations and servers for maintance and problem resolution.• Worked within Active Directory for group policy and network resource maintance.• Interfaced with third-party support to resolve problems outside of our lincense agreement.

• Identified and removed viruses and other malware.• Diagnosed and resolved operating system errors.• Reinstalled operating systems with data migration and computer setup.• Corrected application specific failures.• Replaced defective hardware components.• Communicated with clients at all stages of the repair.