Charles Lim Email and Phone Number

Global Data Centre Lead for Standard Chartered Bank covering 103 sites across 42 countries. Represent SCB and act as a communication point to all the business domains. Manage and facilitate the pipeline and controlling all the hardware and infrastructure provisioning into the DCs. Lead and manage the day-to-day ops and facilities of the DCs in London. The incidents to be responded within the agreed timeline with the business. Manage all documentations (planning, development, and implementation). The escalation points for high severity issues, 24x7.Manage the contracts, finance and budget in Global DCs, focusing on London, approx. USD 12 million per annum (facilities, powers and maintenance of all DC infrastructure equipment) To provide approval and signoff for monthly invoices. Manage the internal recharged or cost back to the business. Conduct regular review meeting with vendors and finance. Represent and understand and manage the risk in the DCs. GIA liaison to make sure we are compliance. Provide overall responsibility and ensure process documents and evidences are available. Managed the yearly recertification of the process documents.Lead and focus on process improvement and automation guided by Six Sigma. Completed an approved project related to reduction in time to market especially related to provision the hardware into the data centres. Maintain a culture of safety, security and compliance in all aspects of DC Ops and facilities. Cost saving and reduction, worked closely with vendors to reduce the costing of hardware on bulb purchases (above GBP 50k).Monthly service review meetings and vendors management. Ensure SLA is being met, facilities related and also the PPM. Managed the security access and operational risks for the DC. Focus on risk awareness and laid down strong mitigation plans to eliminate it.Conduct mentoring, maintain weekly meeting with the team. Focusing on training as one of the platform for continuous grow and improve.

Head, IT Controls attached to Operational Excellence Division and was reporting to senior management and skip level to Executive Director (Mr GH) of the company. Managed 2 teams, QA, Release Management, PIR and Apps Security.Initiating, designing and driving the Internal Control Environment Framework centred around developing SOPs and maker-checker mechanisms for industry-leading transaction volumes and complexity (followed the guidelines from COSO and COBIT).Provided Future State and Roadmap around IT Controls to the IT Transformation teams (Meetings, Mini Townhalls and Espresso sessions). Introduced Agile and DevOps process model. Tools (Cloud, Ansible, Git, Wiki to be introduced).Agile/SDLC QA process framework with its corresponding QA best practices. Identify QA matrices that can be measured at the current stage and defect tools for Test Management. To follow PDUTE as part of the Environment Management (Data Masking/Localization script on each Test/Dev environments). Backup and Recovery steps to be included in Release Management. Internal Audit (GIA) and External Audit (KPMG) liaison and management. Periodic review of IT systems and access and evidences to be saved/ captured. Zero tolerance for non-compliance. Performed DR on yearly basis (10th Oct 2017 conducted at PJ Hub). Periodic review of IT systems and access (yearly recertification). Printed and signed off Incident Mgmt Policy, Change and Access Mgmt Policy and Test and Release Mgmt Policy.To sign-off on RFP related to Application Security, projects liaise with vendors. Billing RFP has been issued on 15th September. Clarification Question Response (to vendors): 25th – 29th September. Presentation of submitted Proposal (by vendors): 23rd – 27th October. Also prepared the AOP for 2018 under IT Controls.

Infrastructure Manager and Project Lead (stream lead) in the Collateral & Valuations Global IT team of over 100 associates (Poland, Pune and London) under the Global Banking and Markets (GBM). Reporting to the Global Development Manager in the UK. Manage our scalable environment/infrastructure with an annual operating cost of approximate USD $2.5 Million (AOP). Engage with the ITO team on the future architects and strategy to compile infrastructure requirements (provisioning, demising). Own the test environments (Development, Integrated System Test (IST), UAT, Pre-Live/Pre-Prod) and the production environment (Prod/DR).Lead/manage medium-large projects/ programmes (Algo Collateral, DML, GVS Evergreening projects). Stream Lead or Project Lead covering initiation phase, planning phase, implementation/execution phase and closing phase (end to end of the project life cycle/ entire SDLC). The program initiatives including Server production acceptance process (OAT) and hardware lifecycle and maintenance plan. Continual process improvement efforts reduced application delivery time.Led application and server refresh and targeted decommission programs, which resulted in significant incident ticket reduction and also met the latest SOX audit. Cost saving in the Collateral IT department of over USD $250,000 per quarter since 2013 and received HSBC individual and team awards. Develop detailed plan to meet project objective. Designs and implements an organisational project structure that works effectively and maximises efficiency. The dependencies, timeframes and activities are outlined and communicated, resource requirements are identified. Foresee and mitigate any risks related to inter-dependencies with other project and project team. Lead and agree on an appropriate change request, prepare the implementation plan walkthrough, coordinate and execute an agreed business release. Manage communications between projects and with stakeholders.

Built, led and mentored a powerfully successful work team of 4 people. Buddies with the team members in Denver US, Northampton UK and Munich Germany. Coach and motivate team members. Reported to the director from the US.Worked closely with the US senior managers/directors to form the Advanced Solutions Product Support (ASPS) team in Asia Pacific & Japan (APJ). The first ASPS in APJ that participated in the follow-the-sun (US, EMEA, APJ) support model. Attended training at Denver, Colorado for 4 times to familiarise with the products and transfer of information (TOI) to the APJ team members.Provided consultation to prospective users and/or product capability assessment and validation (in ICBC Bank China). Serves as a solutions resource to pre-sales engineers and assists with the training and development of the pre-sales engineering team (in Singapore).Provided technical support for the development and implementation of complex products/applications/solutions, typically at an enterprise level. Partnered with engineering, marketing and sales in design, testing and launch of new or existing product enhancement.Provided high level UNIX system administration and troubleshooting skills on multiple Unix platforms (Linux, Solaris, HP/UX, AIX, IRIX, MAC OS X - XSAN). Also provided high level MS Windows 2000/2003 system administration and troubleshooting skills. Provided technical support for data management and archiving software products, as well as disk-based backup products, resolving highly complex issues in a wide variety of technical environments (StorNext and DXi Disk Deduplication). Customers are mostly Enterprise: NASA, CNN, Microsoft, Warner Bros, Grass Valley (US/JP), Pioneer (JP), TED (JP), TEAC (JP), Military Information Command (KR), Defence Science & Technology Agency (SG), Bioinformatics Institute (SG), Defence Housing Australia, General Administration of Quality Supervision, Inspection & Quarantine (CN), Bank of China Insurance, etc.