Charles Lin Email & Phone Number

Coquitlam, Bc

- Provide prompt, courteous, and professional service by evaluating coverage, entitlements, liability, and quantum.- Investigate litigated claims by developing strategies for the unique variables for each case, and employing fair and ethical adjusting practices.

Coquitlam, Bc

- Provided support over phone and by email to customer enquiries relating to product information, tracking shipments, and documenting paperwork.- Gained extensive experience multitasking, calculating costs and invoicing charges through duties such as filling electronic orders, processing returns and disputing claims.- Maintained a thriving relationship with clients by providing daily reports; acted as the lead representative for some of the company’s largest key accounts, such as Costco.com and McKesson.

Vancouver, Bc

- Personally responsible for monitoring the alarms systems of over 12,000 local homes and businesses during graveyard hours, when alarm activity is highest.- Developed strong communication skills through dealing with customers at a personal level. Acted as the sole representative for looking after over 4,000 local Mandarin-speaking clients, allowing the company to expand their client demographic.- Supervised opening and closing schedules for various businesses and BC public schools by working closely with on-site security guards, concierges, and property managers.

Burnaby, Bc

- Responded to burglary, fire, medical, panic, elevator, and other emergencies in a high volume call centre environment; developed skills in prioritizing tasks and remaining professional under high pressure situations.- Consistently exceeded expected call statistics and was recognized as the monthly top performing operator on multiple occasions.- Arranged system installations and coordinated alarm tests for clients across North America in multiple time zones.

New Westminster, Bc

- Provided after-hours administrative support to local strata buildings and apartment complexes; dispatched plumbers, electricians, and locksmiths to residential emergencies where needed.- Operated video surveillance for construction sites, and was responsible for filing reports and contacting the authorities in events of emergency.- Worked independently and was often trusted in running the security station without supervision.

Cypress Mountain, Bc

- Ensured the safety of passengers by monitoring each customer’s boarding and exiting of the chairlift and responded to emergencies in the event of an incident.- Tidied chairlift boarding areas and communicated safety instructions to customers to maintain a smooth operation.

Burnaby, Bc

- Filled and maintained stock for a store that provided the main source of groceries, produce and dairy to the population of Burnaby Mountain.- Greeted and supported a wide variety of customers in order to provide them with a pleasant and smooth shopping experience.