Charles Lipscomb Email & Phone Number

Apex, Nc, Us

• Global Customer Master Data Management Product Owner; Responsible for leading the implementation of next generation customer MDM solution. • North American Region Data Platform Owner; Accountable for data and ETL process migration from legacy Oracle data warehouse to AWS & Azure cloud environments, as well as up and downstream system integration. • Customer Experience / CRM Data Owner; Manage data platforms and provide solutions related to customer experience and relationship data to Digital Solutions organization. Responsible for integration design, data mapping, and persistence of customer data into Salesforce Sales Cloud, external Customer Portals, and E-Commerce Applications. • Responsible for managing multiple, concurrent, IT projects with budgets in excess of $1M; ensuring timelines are met as communicated, resource and resource cost are managed within accordance to the project, and business objectives are captured in requirements.

Rtp

Lead the migration and retirement of legacy IT, business operations systems and data managementsystems to support new business tools, data management systems, analytic and customer experience platforms. Engage with the Customer Experience Team, business units, global BASF Crop Protection (AP)Information Systems, Global Information Systems (FD) and third-party providers. Responsible for the definition and implementation of the overall data and transition strategy from existing environments to the new future state data management systems, analytic and customer experience platforms, and business operation systems across North America.Maintain business continuity, ensuring the transition strategy supports and enables the go-to-market approach as defined by NA business units, as well as, the NA data strategy.Manage the design and implementation, lead and revise business rules and process changes, change management and delivering a net savings to the business through the transition of legacy systems and processes to new systems.

Rtp

Senior Business Analyst for US Crop responsible for applying complex business logic and rules to calculate, validate, and reconcile rebate payments for retail and grower customers. Lead Analyst supporting the distribution of over $200 million annually and the collection of retail inventory for crop customers.Core responsibilities include:--Development and maintenance of complex SQL queries to analyze large datasets covering transactional and customer information across all agricultural channels.--Application of business rules to complete a variety of in-depth data and system quality checks to ensure the data used in rebate calculations are accurate, complete, and meet business requirements. --Completion of risk analyses and projections to support to early advance payments to customers.--Management of the annual payment exception process to ensure the exception process is followed correctly and completely including final payments to customers and reports to management. --Development of timely customer solutions to rebate offers impacted by unforeseen in-season variables such as weather, product supply, or competitive response.--Collaborative work with external and internal groups to coordinate and manage actions to resolve business issues that impact customer rebate payments.--Management and maintenance of relevant queries, data, and documentation to support audits, litigation, or other business reviews and requests.--Provide high level of support for Field Sales teams as needed to resolve customer issues.--Development and documentation of business rules, audit requirements, and system controls needed to successfully manage US Crop fulfillment, while maintaining a high level of customer focus

Managed team of seven Account Managers and CSRs, overseeing support for customers and internal sales related to data collection, program fulfillment, and reporting and analytics. Presented comprehensive solutions to complex business problems, involving improvements to systems, database architecture, access, and enhancing the overall customer experience. Identified business needs and documented technical requirements, collaborating with the technical team to communicate project timelines and priorities. Managed multiple projects concurrently. Served as the primary contact for multiple business groups, providing data for promoting healthy brand and market strategies. Analyzed ROI and sales data trends, creating customer segmentation to target specific customer groups.

Bachelor Of Science (B.S.), Management Information Systems, General

Bachelor Of Science (Bs), Operations Management And Supervision