Charles Longshore Email & Phone Number

Philadelphia, Pa, Us

Bucks County, Pennsylvania, United States

• Founded and managed a successful valet parking company, overseeing day-to-day operations, and ensuring top-tier customer service for high-profile events, hotels, and private venues• Developed and implemented efficient parking management systems, reducing wait times, and increasing customer satisfaction• Recruited, trained, and led a team of valet attendants, ensuring adherence to safety and service protocols• Managed client relationships, contracts, and pricing, delivering personalized services tailored to each client’s needs• Coordinated logistics for large-scale events, optimizing resource allocation and maximizing operational efficiency• Handled financial operations, including budgeting, invoicing, and payroll, maintaining profitability and growth

Philadelphia, Pennsylvania, United States

• Spearhead and optimize parking operations by ensuring adherence to operational excellence standards across a team of 20+ employees• Recruit, develop, train, and supervise personnel while maintaining appropriate staffing levels to deliver exceptional customer service and meet daily operational requirements• Oversee budget management and provide recommendations to address unforeseen challenges and surpass financial goals• Contribute to revenue enhancement strategies through initiatives such as parking rate assessments, local and online consumer marketing campaigns, and prepaid parking services

● Supervise between (5-10) valet attendants ● Create and monitor weekly staff schedules and responsibilities ● Communicate relationship and set expectations between valet teams and clients● Responsible for training and recruitment of new employees ● Perform parking lot audits daily

Greater Philadelphia Area

• Acquire new small/medium business accounts for Verizon throughout the greater Philadelphia region (Business to Business Sales)• Recommend product bundles based on the customers’ specific business needs• Interview and hire qualified candidates for open Account Representative roles • Train and mentor Account Representatives on product knowledge and sales techniques• Leader and mentor of a 4-person team of sales representatives

Greater Philadelphia Area

• Recruited students for service learning courses, volunteer opportunities, and work-study positions that focus on tutoring and instruction of K-12 students• Developed marketing assets such as flyers and brochures to inform students about the programs and opportunities available in the College of Education • Volunteered for college campus tours and to educate potential students of the College of Education

Greater Philadelphia Area

• Promoted Dunkin’ Donut seasonal products at events in the Philadelphia region • Distributed product samples and engaged with potential customers to encourage sales at local stores during promotional campaigns• Increased the amount of users on the Dunkin Donuts application by 3.4%