Charles Lowry Email & Phone Number

Mount Prospect, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Wheeling, Il

• Department head for the Front Office• Responsible for leading the Front Desk, PBX, Bell Services, Valet, Concierge Lounge, and In Room Dining

Jupiter, Fl

• Awarded “Manager of the Quarter” of the first quarter of 2016• Part of the pre-opening management team• Created the policies and procedures for the Guest Services department• Ensures the hotel regularly exceeds monthly goals for service scores, reservation upsells, and loyalty program enrollments• Submit PO’s for department purchases while ensuring the department falls within the allotted budget for that month• Deployed on task force multiple times to assist other Wyndham properties• Responsible for hiring, scheduling, supervising training, and creating documentation for disciplinary action• Follow up on all guest issues and ensure that any issues are resolved satisfactorily to guests while minimally impacting revenue• Ensure the department operates within brand standards while delivering world class guest experiences and ensuring we meet internal audit standards• Train and develop associates to help them grow and advance their own careers• Constantly looking for ways to improve the Guest Services procedures to create better guest experiences and result in improved service scores and financial results

Jupiter, Fl

Orlando, Florida Area

Orlando, Florida Area

Orlando, Florida Area