Charles Maclennan  Mba, Prosci Adkar®

Charles Maclennan Mba, Prosci Adkar® Email and Phone Number

President | Operations / | Compliance | Continous Improvement | Change Management | Build & Lead Top Performing Teams @ Tradition Mutual Insurance Company
Charles Maclennan Mba, Prosci Adkar®'s Location
Greater Toronto Area, Canada, Canada, Canada
Charles Maclennan Mba, Prosci Adkar®'s Contact Details

Charles Maclennan Mba, Prosci Adkar® work email

Charles Maclennan Mba, Prosci Adkar® personal email

n/a
About Charles Maclennan Mba, Prosci Adkar®

I am a Senior Leader in the insurance industry, with 15 years of sales management, operational leadership, and a track record of boosting new business, client retention, sales enablement, and increasing the effectiveness of both sales and service teams. An example of sales enablement increased sales agents’ capacity by 7% by eliminating a process and improved the employee experience. I am a seasoned Insurance executive with an MBA focused on designing strategy, communicating it, and leading change through operational execution. I am known as a leader, collaborator, and problem solver, who provides thought leadership to colleagues and leverages data to guide decisions. I have led projects from conception through design, to execution ensuring large groups of impacted stakeholders are supported through the organizational change management process. I collaborate at the executive level and across stakeholder groups to devise strategic, business solutions. My listen first approach engages key stakeholders and encourages real feedback to continuously improve processes and remove barriers to increase efficiencies and drive a positive employee experience. An example of this approach was the basis for a new distribution channel enhancement that saw more than a 20% increase in production from our highest producing agents. I have built national sales plans and then provided sales support to agents and sales leaders to help them achieve their plans. In my most recent role I was asked to build standard operating procedures to ensure regulatory compliance needs were met, and to ensure agents were aware of their accountabilities pertaining to compliance and risk.

Charles Maclennan Mba, Prosci Adkar®'s Current Company Details
Tradition Mutual Insurance Company

Tradition Mutual Insurance Company

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President | Operations / | Compliance | Continous Improvement | Change Management | Build & Lead Top Performing Teams
Charles Maclennan Mba, Prosci Adkar® Work Experience Details
  • Tradition Mutual Insurance Company
    President And Ceo
    Tradition Mutual Insurance Company Apr 2024 - Present
    Sebringville, Ontario, Ca
    President and CEO of Tradition Mutual Insurance Company, is responsible for overall management and day-to-day operations, including: Finance, Claims, Underwriting, Sales Distribution, Compliance, Risk Management, Strategic Planning, and represent the company through associations (Omia, Camic, Namic, Farm Re, and FSRA). Accountabilities include: driving profitable growth, exceeding policy holder service expectations, and enhancing the employee experience.
  • Allstate Canada
    Director Data Quality And Compliance (Led Risk, New Bus Quality, Audit, And Compliance Teams)
    Allstate Canada Jun 2021 - Present
    Markham, On, Ca
    I had National accountability for improving agent compliance. I reviewed, recommended, and created processes and procedures to enhance agent efficiency and improve the client experience. I led my team to Close a finding from Internal Audit, improve new business reviews, and support our newest agents, to set them up for long-term success with the organization.
  • Allstate Canada
    Director Operations Planning And Sales Compensation
    Allstate Canada Sep 2020 - May 2021
    Markham, On, Ca
    I was the project owner for a $5 million project delivered on time and under budget through significant cross-functional collaboration with multiple departments. I planned and monitored expenses for 1,000 plus employees. Created a new distribution channel to increase sales by over 20%.
  • Allstate Canada
    Director Market Performance
    Allstate Canada Sep 2017 - Aug 2020
    Markham, On, Ca
    I Reported directly to the VP of Allstate Sales operating as their right hand to engage Sales Directors, Managers, and a multitude of internal stakeholders to drive profitable growth for the organization. I developed key reports to provide actionable insights for sales leaders to improve the results of their agents and ultimately the organization. I also enhanced metrics for rewards and recognition and promotions to engage more agents and improve ROI on the spend.
  • Allstate Canada
    Manager Market Performance
    Allstate Canada Aug 2015 - Aug 2017
    Markham, On, Ca
    I delivered key sales reporting to sales leaders with greatly improved accuracy and exceeded our service level agreements. I leveraged retention models to more accurately reflect the effort of the agents as opposed to market conditions.
  • Allstate Canada
    Agency Manager
    Allstate Canada May 2012 - Aug 2015
    Markham, On, Ca
    An agency that had achieved "no award" in the company's performance assessment for 2 years prior to me taking it over achieved a "Gold" level within 18 months. Hired new agents and developed existing agents to top levels in the company increasing sales results by more than 50%, increasing first-year retention by 19% and improved loss ratio by improving front-line underwriting.
  • Rbc Insurance
    Branch Manager
    Rbc Insurance Jun 2008 - May 2012
    Mississauga, Ontario, Ca
    I Recruited, trained, coached, and developed a team of highly qualified and high-performing sales advisors for home, auto, life, and critical illness insurance. Delivered a client-first culture to exceed the overall market sales plan. Represented the brand in the community to create awareness and partnerships to create new business opportunities.
  • Aurora Chamber Of Commerce, Ontario
    Director
    Aurora Chamber Of Commerce, Ontario 2010 - 2011
    Aurora, Ontario, Ca
    As a Director, I was responsible for governing the affairs of the Aurora Chamber of Commerce on behalf of its members, advising President on the strategic plan. Recruiting new board members, served on and chaired working committees.

Charles Maclennan Mba, Prosci Adkar® Education Details

  • Athabasca University
    Athabasca University
    Business Administration And Management
  • Wilfrid Laurier University
    Wilfrid Laurier University
    History
  • Northwestern University - Kellogg School Of Management
    Northwestern University - Kellogg School Of Management
    Leading With Analytics
  • Athabasca University
    Athabasca University
    Management

Frequently Asked Questions about Charles Maclennan Mba, Prosci Adkar®

What company does Charles Maclennan Mba, Prosci Adkar® work for?

Charles Maclennan Mba, Prosci Adkar® works for Tradition Mutual Insurance Company

What is Charles Maclennan Mba, Prosci Adkar®'s role at the current company?

Charles Maclennan Mba, Prosci Adkar®'s current role is President | Operations / | Compliance | Continous Improvement | Change Management | Build & Lead Top Performing Teams.

What is Charles Maclennan Mba, Prosci Adkar®'s email address?

Charles Maclennan Mba, Prosci Adkar®'s email address is cm****@****tate.ca

What schools did Charles Maclennan Mba, Prosci Adkar® attend?

Charles Maclennan Mba, Prosci Adkar® attended Athabasca University, Wilfrid Laurier University, Northwestern University - Kellogg School Of Management, Athabasca University.

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