As a Creative Strategist I focused on improving advertiser Campaigns, including adjusting keywords, titles, descriptions, images, audiences and more for Search and Native Marketing campaigns. I analyzed reporting and proactively recommended improvements to their campaign to increase client success and company revenue.As a leader on the team I was part of multiple SME groups, being a source of knowledge for the team.Was relied upon heavily to present client quarterly reviews in… Show more As a Creative Strategist I focused on improving advertiser Campaigns, including adjusting keywords, titles, descriptions, images, audiences and more for Search and Native Marketing campaigns. I analyzed reporting and proactively recommended improvements to their campaign to increase client success and company revenue.As a leader on the team I was part of multiple SME groups, being a source of knowledge for the team.Was relied upon heavily to present client quarterly reviews in person, phone or web conference, presenting unique insights and strategies to ensure client success. Show less

In this role I performed a variety of special tasks alongside my regular job duties, including: selling web hosting and e-commerce plans to inbound callers. Building and maintaining a pipeline of leads, following up with prospective buyers and cross-selling products. Provided excellent customer service by assisting with troubleshooting and guiding customers through the buying process.A high motivation to succeed led me to consistently exceed sales goals, while maintaining client… Show more In this role I performed a variety of special tasks alongside my regular job duties, including: selling web hosting and e-commerce plans to inbound callers. Building and maintaining a pipeline of leads, following up with prospective buyers and cross-selling products. Provided excellent customer service by assisting with troubleshooting and guiding customers through the buying process.A high motivation to succeed led me to consistently exceed sales goals, while maintaining client satisfaction.My deep product knowledge and excellent communication skills allowed me the opportunity to represent the Yahoo Small Business team at IRC ( Internet Retailer Conference) in 2012 & 2013. Show less

Promote and sell Qwest products and services by consulting, gathering information and evaluating the customer's needs. Educate, probe, multi-task, problem solve and build and maintain strong customer rapport to ensure customer satisfaction and loyalty. Reached (twice) top 3% of sales company wide, out of 3000 consultants for the year, 6 times in the top 25% for the quarter, and also received numerous monthly top honors. Product/Revenue Generating Subject Matter Expert

Top in sales, Mentored other reps, Put together and ran contests.

Handled inbound calls, used professional customer service and call control techniques. Responded to outages, component level problems, technical problems and general inquiries. Directed customers through trouble-shooting steps in order to prevent dispatching a technician.