Moved from Salt Lake City to Show Low area May 2023. Before moving I traveled for five months completing service calls and inspections; Also assisted in new site setups and calibrations of new and existing service stations.

On a day-to-day basis I do the hiring of CSR's in a new call center in Draper, Utah. We provide amazing customer service to our own Housemaster franchises. In our Draper office I created all the training curriculum, quality guidelines, policies and procedures as well as run all Workforce Operations. This centralized location gives access to thousands real estate agents as well as home buyers to get a home inspection scheduled with the best home inspection company in the nation. I am in charge of coaching, staffing and making sure that our clients are having a world-class experience 24 hours a day, 7 days a week. Employees are both in Draper, Utah (1-4) in office as well as Manilla, Phillipines.

With my accounts I managed the customers take professional expertise and marketing hello to boost their business; I always would then share best practices in marketing and sales for revenue growth and lower overhead. The best part is I get to help people make money and watch business grow while getting my internal peers thrive in the workplace. Whether its helping a Pro get there business started and growing or helping a customer get anything done. Currently leading the floor in satisfaction surveys and am looked to for team leadership on our big move to the new building. Daily I sit with other departments to learn about aspects of Thumbtack to integrate into Salesforce to continue to better our system management in creating efficient and effective tools for my peers.

Helped open the new Netflix Call Center while running Workforce Operations until we hired a manager for that group. Trained, hired and worked a rigorous schedule to exceed time deadlines. Managed 7 call center supervisors and up to 105 CS Representatives. Continuously up skilled employees to learn and complete netflix career progression classes weekly. Document and track performance of each individual of your team and go over weekly with my dad direct reports.Ensure my team members deliver quality interactions to optimize our member experience. Service level goals have been exceed seven straight months.Hold weekly 1 on 1 meetings with each individual member of your team.Maintain operational systems through monitoring and making decisions.Knowledge, understanding, compliance, and enforcement of all guidelines and procedures relating to job duties.Be honest and enforce NetflixCS's culture and cast the shadow of a great leader. Responsible for your team’s performance and for motivating your team to exceed department goals and objectives.Accountable for all decisions, actions, and directives with respect to the supervisor’s job responsibilities.Follow up in a timely manner to ensure customer satisfaction.Provide feedback to management concerning possible problems or areas of improvement.Make recommendations to implement improved processes.Maintain reasonable, consistent, and predictable attendance.

My last duties were analyzing schedules to have successful team and center forecast meet our service level needs. Before that I worked on a team that has two great factions to it. I work around 60% of the time with Ebay Inc helping customers learn and understand how to be a successful shopper or seller on ebay. With Stubhub I help resolve critical customer service situations that provide urgent service to find good solutions. I have been working there perusing a Supervisor job in the future or something in Project Management.

Top Sales Representative selling products and services (telecommunications and protection) all across the United States. Inbound Sales positioning sales leads into successful transactions. Won several awards for sales, attendance and overall workmanship. No 401k or long term benefits, left for better opportunities.

Supervisor • Supervised a team of up to 15 employees including all human resource issues. • Developed team meetings to inform team members and train on new products and services. • Motivated team by implementing goals and rewards for successful outcome and first call resolution• Coached team members one-on-one to monitor work and provide constructive feedback. Sales• Interacted with customers to determine electronic service and equipment needs. • Informed customers of new products and services available for the best value. Trainer• Communicated with Resource Management to work individually with employee training.• Presented policies and procedures in a group format to new and existing employees.• Requested “nameless rankless” environment to request feedback of training information received.Project Manager• Local number portability exchange rate between carrier – Head of team working with Att ports coming into and from Verizon. Once successful on a percentage >98.5% project over. • Lead second project for 1,500 representative team transition from non customer facing duties to customer facing duties.