Change leader leveraging a human resources and operations Fortune 500 executive career embarking on consulting in future state business modeling, talent/performance evaluations, and gap identification. Initiating organizational transformations, driving growth, requirements and structures, delivering value and measurable results. Vigorously offering a suite of skills to raise intellectual engagement, process/project leadership, and efficiencies. Inventor of organizational effectiveness programs in global matrix environments. Exercising superior verbal and written communication skills and keen insights on stakeholder interests. Practicing mind fitness having created Cross Road Business Management and Leadership, LLC in 2015, and authoring, Leadership: May the Workforce Be with You.” Expertise · Identifying the vital few performance metrics and creating stratification across like groups. Aligning goals, metrics, balanced scorecards and dashboards. · Leading corporation-wide reorganizations, re-envisioning processes, roles, expectations, and accountabilities. · Increasing performance management consistency at all levels through governance modeling and cascading interactions for talent management, mobility and development. Interests · Faculty to leaders-of-leaders and lecturer delivering strategic organizational behavior training and influencing cultural shifts. · Centrally managed coaching pools providing incremental guidance to under-performing employees and creating feeders for transitions and relief managers. · Mentoring global leaders at critical career cross-roads and envisioning progression paths. · Reducing operating budgets, capitalizing on synergies, eliminating redundancies, work-a-rounds and processes irrelevant to customer experience or shareholder value expectations. Volunteering · Active member Rotary International, West Virginia Chapter · Member Board of Directors Boys and Girls Club West Virginia

Contact Center Operations, Business Engineering, Compliance, Consumer, Business, & Commercial Lending, Collections Operations, Global Operations and Executive “Mentor” Development