In this capacity, I led operations for multiple stores and oversaw monthly audits with a focus on maintaining compliance. I addressed trends in underperforming areas and developed strategies to counteract trends. I evaluated sales performance and restructured sales KPIs.Highlights in this role include:➜Headed operations for 117 stores across multiple Southeast states by managing a team of 7 direct reports and 1700 associates while overseeing $600 million in revenue.➜Developed insights-driven plans to address staffing challenges upon assuming the role and oversaw 50 openings for store manager and lower positions.➜Decreased staffing by 50% and achieved lowest number of openings from store manager down throughout the entire last year.➜Managed staffing to enhance focus on operations and eliminate concerns about shift coverage and understaffing.➜Developed 2 newly hired district managers by delivering 1:1 mentorship, which resulted in improving performance and elevating the region by 10% by early 2024.➜Reviewed aspects of business with a focus on identifying potential opportunities for operations optimization.➜Relocated a district manager from Alabama to Atlanta district to fill an open position, consolidated both districts, and achieved more than $200K in savings.➜Transformed a struggling market from the bottom of the organization in sales and costs to consistent improvement each quarter: achieved monthly sales increase of 10% by building and promoting a goal-oriented selling culture.

I built a team of associates to streamline district-wide store operations and achieve performance goals. I ensured a robust succession plan for all leaders and maintained lowest turnover in the organization for several years. I managed P&L for the business and led operational functions to drive efficiency and profitability.Highlights in this role include:➜Led operations for 15 stores with $60 million revenue and directed a team of 400 associates to manage the Atlanta market.➜Provided hands-on leadership and mentoring to facilitate internal promotions of 30+ associates to leadership roles.➜Achieved one of the top 5 shrink improvements YoY and consistently ranked in top 20% for performance each year.➜Managed projects and led the rollout of BOPIS (buy online, pick up in-store), which resulted in increasing revenue and transitioning to Omni-channel format.➜Selected as 1 of 4 test markets for the service and enabled testing of product viability and process effectiveness that resulted in achieving 20% revenue lift.➜Headed all areas of stocking and served as a captain to drive three reward and loyalty programs for the entire region.➜Suggested innovative ideas for ongoing programs and conducted gap calls with underperforming stores to improve compliance and share best practices for achieving results: improved sign-ups for programs every month.➜Improved district-wide team engagement and morale from 40% to 88% by setting district captains and mentors for leadership engagement, including conducting annual surveys of managers and direct reports.Projects:➥Regional Training: BOPIS, SFS-1 of 4 test districts for the company.➥Empower (Labor Scheduling): Coached and trained peers on efficiently using processes and software.➥Rewards (Loyalty program): Regional trainer on driving behaviors to improve sign-ups.➥DTS (Stocking Process): Coached peers on ‘how to implement’ the processes across the stores.

I served as a district training manager and demonstrated strong proficiency in managing processes associated with store operations management. I directed up to 25 individuals and improved team’s work performance and productivity.Highlights in this role include:➜Managed up to $5 million in revenue with emphasis on improving revenue generation and reducing operating costs.➜Recognized as a top performer for delivering exceptional performance and achieving continuous success within the assigned areas, which resulted in transitioning to the next level of positions.➜Improved shrink performance within the district year after year and recognized for cultivating talent by developing and promoting new leaders within the store.