Charles Mccollough

Charles Mccollough Email and Phone Number

Customer Service Representative
Charles Mccollough's Location
Dallas, Texas, United States, United States
Charles Mccollough's Contact Details

Charles Mccollough work email

Charles Mccollough personal email

n/a
About Charles Mccollough

Motivated and dedicated professional with years of expertise in customer relations and organizational duties. Demonstrates insight and proficiency in following policies and procedures. Skilled and collaborative team player with experience in coordinating, planning and supporting daily operations.

Charles Mccollough's Current Company Details

Customer Service Representative
Charles Mccollough Work Experience Details
  • Carmax
    Customer Service Consultant
    Carmax Jun 2023 - Apr 2024
    United States
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  • Kelly Services (Canada), Ltd.
    Technical Support Advisor
    Kelly Services (Canada), Ltd. Jul 2022 - May 2023
    United States
    Identify, investigate, and resolve users problems with computer software and hardware.Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming.Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.Collaborates with other staff to research and resolve problems.
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  • Neiman Marcus Group
    Customer Service Representative
    Neiman Marcus Group Jun 2021 - Jul 2022
    United States
    Responsible for processing merchandise according to the department and Neiman Marcus standards.Comprehensive utilization of warehouse systems including the RF scanner, User Interface, or handwritten log as applicable.Communicated vendor and processing issues to Supervisor, Manager, Coordinator, or Lead.Verify accuracy per SOP, and record/communicate discrepancies.Flex as needed to other job assignments directed by the management team.Focus and remain on task in a fast-paced environment to meet customers' expected level of service.
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  • Cspire
    Customer Service Account Representative
    Cspire Jan 2019 - Aug 2021
    Greenville, Mississippi, United States
    Identify and resolve customer issuesFollow up on customer inquiresResearch billing and payment issuesUpdate database records as neededAnswer questions regarding coverage and premiums from account holder.Quote and sell new personal line products to prospective clients and cross-sell existing clients.Up-sell coverage to existing policyholders via phone, internet and written request.Implement an outbound policyholder communications process to increase customer satisfaction and improve retention results.Assume ownership of assigned customer accounts
  • Fedex
    Package Handler
    Fedex Oct 2019 - Mar 2020
    United States
    Responsible for physically loading and unloading packages by hand, including placing, pushing, lifting, carrying and pulling the item in an efficient and safe manner.Unloader, Loader, Facer, Scan Weight and Key etc.
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  • Ross Stores, Inc.
    Sales Associate
    Ross Stores, Inc. Feb 2016 - Oct 2018
    United States
    Provide each customer with the highest levels of customer service and satisfaction at all timesResponsible for on-the-job training of new staff to bring them up to speed on company processesReconciliation of all cash/credit transactions and assisted with the daily depositHandled all escalated customer service issues and resolved promptlyFollowed standard procedures about safety and store security
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  • American Eagle Outfitters Inc.
    Stock Associate
    American Eagle Outfitters Inc. Sep 2014 - Feb 2015
    United States
    • Provided welcome environment to customers through effective facility maintenance• Supported all functions for stocking and replenishment of items received• Ensured proper organization of the store and its multiple departments• Adhered to safety procedures in ensuring the security and safety of customers within the store• Channeled requests and unresolved queries to the necessary departments as needed
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Charles Mccollough Education Details

Frequently Asked Questions about Charles Mccollough

What is Charles Mccollough's role at the current company?

Charles Mccollough's current role is Customer Service Representative.

What is Charles Mccollough's email address?

Charles Mccollough's email address is ch****@****dex.com

What schools did Charles Mccollough attend?

Charles Mccollough attended Capella University, Simmons High School.

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