Charles Mcdonald work email
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Charles Mcdonald personal email
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As a strategic partner and thought leader, I blend my robust business acumen and deep technical skills to deliver a strong track record of bridging customer business requirements with key market trends. I have overseen multimillion-dollar projects and product offerings, collaborating with business leaders to set a vision and chart a course that achieves company objectives. Throughout my career, I have built trusting relationships with key stakeholders in engineering, sales, delivery, and customer success to enable their respective success. I apply an empowering leadership style that provides team members with the latitude to take ownership over projects while remaining available for support to keep efforts on track.Areas of ExpertiseCommunication • C-Suite & Board Presentations • Disaster Recovery • Engineering • Network Security • P&L Management • Product Management • Product Roadmap • Product Strategy • Risk Management • Solutions Architecture • Stakeholder Management • Team LeadershipSelect Technical Skills SetMicrosoft Azure, Windows Desktop and Server, VMware, Hyper-V, SD-WAN, Layer 2/Layer 3 VPN, SIP Trunking, Hosted VoIP, Spine Leaf Topology, SAN, NAS, Fibre Channel, Ethernet Switching
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Pre-Sales Engineer At Zerto, A Hewlett Packard Enterprise CompanyZerto Mar 2023 - PresentBoston, Massachusetts, UsAt Zerto, I am pre-sales engineer of Zerto Enterprise Cloud Edition as well as Cyber Resilience Vault for the eastern US Commercial segment. ➟ Develop robust, tailored solutions for clients and prospects to meet their business objectives for disaster recovery and cybersecurity; delivered live demonstrations and presentations in an easy-to-digest manner for diverse audiences.➟ Equipped the sales team with training and resources to achieve revenue targets and ensure exceptional client experience, leading them to attain quota metrics. -
Director Of Product Development And Cloud ArchitectureRitter Communications Jul 2018 - Mar 2023Jonesboro, Ar, UsRitter Communications appointed me to form the Cloud Services organization, develop the product line, hire and train the team, and manage the P&L to boost customer loyalty. Currently, I lead the organization’s product development, including Voice, Video Cloud, Internet, and multisite products. Oversee new channel-specific cloud products, including cloud security, SaaS, IaaS, SD-WAN and Disaster Recovery. I deliver financial and new-product presentations to the C-Suite and the Board of Directors.➟ Established the Cloud Services organization; hired, lead, and empower a 5-person team by providing latitude, support, and guidance.➟ Directed the organization to become standardized on a software-defined cloud architecture, reducing Capex 50%+ over a 3-year period.➟ Introduced an organization-wide Cloud Firewall bundle, increasing attach rates for Internet services and shortening the billing timeframe, enabling the organization to realize revenue more quickly. -
Systems Engineer - Enterprise AccountsDell Emc Mar 2016 - Jul 2018Round Rock, Texas, UsWhile with Dell EMC, I oversaw pre-sales engineering of Primary Storage (VNX, VMAX, ScaleIO, Unity), Data Protection Services, and Hyper Converged Products for large, enterprise (Fortune 500) clients. ➟ Developed robust, tailored solutions for clients and prospects to meet their business objectives; delivered presentations in an easy-to-digest manner for diverse audiences.➟ Equipped the sales team with training and resources to achieve revenue targets and ensure exceptional client experience, leading them to generate $10M+ (2018) for storage, compute, and consulting sales.➟ Engineered a storage solution for a Fortune 500 organization providing a 4X performance increase over the previous solution.🏆 Earned the organization’s peer-nominated Top District Systems Engineer performer distinction in Q1 2017. -
Senior Solutions EngineerTierpoint Dec 2015 - Mar 2016St. Louis, Mo, UsFollowing TierPoint’s acquisition of Windstream’s data center business, I retained my existing day-to-day but expanded my territory to include Little Rock, St. Louis, Chicago, and Kansas City. ➟ Provided Presales Engineering, Cloud Computing, Managed Security, Dedicated Hosting, and Colocation Services for the organization’s Hosted Solutions Sales Team. ➟ Worked closely with development team members to create and integrate high-availability solutions for mission-critical applications; as well as to identify and remove software bugs. ➟ Coordinated the installation of software systems, collaborating with distinct teams on the design and implementation of new features.🏆 Developed and presented custom solutions to clients/prospects. Named 2015 Top Nationwide Solutions Engineer for New Logos. -
Solutions EngineerWindstream Hosted Solutions Feb 2012 - Dec 2015Raleigh, Nc, UsI was promoted as part of the Hosted Solutions team to open the Little Rock market, bringing on the most new customers out of the entire US for Windstream Hosted Solutions. ➟ Designed tools and scripts to support Presales Engineering, Cloud Computing, Managed Security, Dedicated Hosting, and Colocation Services functions. ➟ Established a new Arkansas sales team and state-of-the-art 30,000 square foot SSAE-16-compliant datacenter for colocation, cloud, and managed services.➟ Spearheaded strategic planning and the execution of user assistance documentation, product training, and self-support for knowledge solutions, including curriculum development, materials, and presentations. ➟ Engineered a Fitness Center POS System, a data center and cloud solution driving $1.4M in Total Contract Value (TCV). -
Product Manager - Ethernet And Ip ServicesWindstream Communications Jun 2008 - Feb 2012Little Rock, Ar, UsFollowing my second promotion, I developed products and provided presales support on Enterprise Data Network Services, including Managed Network Firewall, IPSec VPN, MPLS VPN, Hosted VoIP, SIP Trunking, and Performance Web Portal services. ➟ Partnered with the sales team and supporting functions to develop RFPs and SLAs. ➟ Collaborated with clients to define pre-development metrics such as diagnostics timeframes and budgetary constraints.➟ Launched the managed router product, increasing attach rate of Layer 2 and Layer 3 VPN and cutting trouble tickets by 40%.➟ Implemented Cloud Firewall (cybersecurity protection service), providing Unified Threat Management solutions to existing Windstream Internet customers and triggering 10% revenue growth. -
Network Planning EngineerWindstream Communications Jul 2006 - Jun 2008Little Rock, Ar, UsIn 2006, I was promoted to research, lab-test, and document network access and CE devices throughout the Windstream network.➟ Diagnosed technical solutions from requirement and budgetary perspectives. ➟ Project-managed across planning, engineering, and operations functions for Carrier VOIP (SIP Trunking) and Dynamic T1 products. ➟ Coordinated a large VOIP soft switch (Lucent LGP) upgrade impacting more than 1,000 lines.
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Sales EngineerWindstream Communications Nov 2000 - Jul 2006Little Rock, Ar, Us
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Senior Lan AdministratorChristus Health Jan 2000 - Nov 2000Irving, Tx, Us -
Technology DirectorLiberty Eylau School District Jul 1997 - Jan 2000Texarkana, Tx, Us➟ Managed a team of 3 IT professionals (FTEs) and 1 part-time student worker. -
Systems AdministratorTexar Federal Credit Union Sep 1996 - Jul 1997Texarkana, Tx, Us -
Field EngineerHalifax Corporation Jan 1995 - Sep 1996Us
Charles Mcdonald Skills
Charles Mcdonald Education Details
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Texas A&M University-TexarkanaBusiness Administration -
Texas A&M University-TexarkanaInformation Systems
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Pensacola State CollegeComputer Science
Frequently Asked Questions about Charles Mcdonald
What company does Charles Mcdonald work for?
Charles Mcdonald works for Zerto
What is Charles Mcdonald's role at the current company?
Charles Mcdonald's current role is Pre-Sales Security and Data Protection.
What is Charles Mcdonald's email address?
Charles Mcdonald's email address is ch****@****ons.com
What is Charles Mcdonald's direct phone number?
Charles Mcdonald's direct phone number is (866) 438*****
What schools did Charles Mcdonald attend?
Charles Mcdonald attended Texas A&m University-Texarkana, Texas A&m University-Texarkana, Pensacola State College.
What skills is Charles Mcdonald known for?
Charles Mcdonald has skills like Voip, Ip, Ethernet, Managed Services, Network Design, Data Center, Mpls, Unified Communications, Telecommunications, Cloud Computing, Co Location, Telephony.
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