Charles Mcdowell Email & Phone Number

Belfast, Northern Ireland, United Kingdom

ServiceNow Platform Team - Joined the ServiceNow Platform team as a graduate, The team is responsible for development on the platform and ensuring the platform is modified to specification.- Handled Incidents of varying complexity within timeframes outlined by SLAsAdministrator on ServiceNow Platform at Allstate, this includes interacting and supporting modules and services such as: IntegrationHub (Flow Designer) to automate repetitive workflowsIntegrations and… Show more ServiceNow Platform Team - Joined the ServiceNow Platform team as a graduate, The team is responsible for development on the platform and ensuring the platform is modified to specification.- Handled Incidents of varying complexity within timeframes outlined by SLAsAdministrator on ServiceNow Platform at Allstate, this includes interacting and supporting modules and services such as: IntegrationHub (Flow Designer) to automate repetitive workflowsIntegrations and REST APICustomisations via Scheduled Jobs, UI Actions, Fix Scripts, Client scripts, Script includes and Business RulesAlerting and MonitoringService CatalogITSM (Change, Incident, Problem)Setup and maintenance of Mid ServersDiscovery Access Control and Role SecurityPerformance AnalyticsUpgrades, Plugins, PatchesAutomated Testing FrameworkCertifications:ServiceNow Fundamentals - CSA Exam ScheduledITIL Foundation 4 (Certified October 2022) Show less

Carried out the role of laboratory technician in the microbiology department, received training for in-house methods which were validated by UKAS. Examples of duties carried out include: - Testing various food matrices for total colony count; Enterobacteriaceae; Coliforms; Lactic Acid Bacteria; Clostridium spp; Bacillus spp; Staphylococcus aureus; Salmonella spp and Listeria spp- Ensured all equipment was within limits to be deemed appropriate for daily use in the laboratory… Show more Carried out the role of laboratory technician in the microbiology department, received training for in-house methods which were validated by UKAS. Examples of duties carried out include: - Testing various food matrices for total colony count; Enterobacteriaceae; Coliforms; Lactic Acid Bacteria; Clostridium spp; Bacillus spp; Staphylococcus aureus; Salmonella spp and Listeria spp- Ensured all equipment was within limits to be deemed appropriate for daily use in the laboratory including incubators; balances and fridges and maintained paperwork accordingly- Involved in training new staff members to the level expected of a laboratory technician working in a UKAS accredited laboratory. - Worked efficiently to ensure a high-throughput of samples. Show less

Belfast, Northern Ireland, United Kingdom

Completed multiple shifts at large scale public events, coordinating with colleagues to manage large crowds safely and efficiently

Master Of Science - Ms, Software Development, Distinction

Bachelor Of Science - Bs, Biology/Biological Sciences, General, 2:1

Hnd, Applied Biology, Distinction