Charles Mcneely Email & Phone Number

Austin, TX, US

Austin, Texas Metropolitan Area

Ubiquity is transforming how the industry thinks about broadband infrastructure with a neutral host, 100% open access approach to fiber networks. We undertake build to suit projects, manage local broadband internet providers and invest in a variety of telecom focused assets.

Texas

**Position eliminated by Frontier Communications in February, 2024**Currently spearheading the expansion of Frontier's fiber footprint for the commercial sector, with a primary focus on targeting small and medium businesses, strip centers, and shopping centers- Drive the implementation of Fiber Business Internet services in newly established locations and.

Austin, Texas Area

(Spectrum was formerly Time Warner Cable)Built relationships with property owners and developers of multi-dwelling units (MDU), including apartments, HOAs, senior living properties, student housing, RV parks, and marinas to drive bulk sales and installation of Spectrum services. Achieved 300% of annual revenue target in 2021 and earned the Elite Sales Club.

Provided field retention support in a newly created role in the Austin market and proactively responded to cancellation orders to understand specific areas for improvement and facilitate customer satisfaction and retention through equipment and service upgrades and training, repackaging bundles, engaging technical support, and resolving billing issues.

Worked with at-risk customers to understand and resolve issues, position cable and internet services to meet customer needs, and negotiated new packages to retain customers in a highly competitive market. Consistently performed in the top 10% of the department for sales and retention, earning Winners Circle trips in three out of five full years in the.

Drove sales of business services through cold calling to develop leads and collaborated with Account Executives to set up 25+ new prospect introduction meetings per week. Consistently led the department in sales by creating a collaborative partnership with sales to support new business development and organic growth of existing accounts.