• Managing the help desk team and evaluate performance.• Ensuring customer service is timely and accurate on a daily basis.• Recruiting, training and supporting help desk representatives and technicians.• Manage the help desk team and evaluate performance• Ensure customer service is timely and accurate on a daily basis.• Recruit, train and support help desk representatives and technicians.• Set specific customer service standards.• Contribute to improving customer support by actively responding to queries and handling complaints.• Establish best practices through the entire technical support process.• Follow up with customers to identify areas of improvement.• Develop daily, weekly and monthly reports on help desk team’s productivity.• Provide customer feedback to the appropriate internal teams, like product developers.

I was responsible for providing content such as.• Motoring news. • Test drive reports. • Car reviews.• Consumer tips.

• Keeping track of client payments, invoices and statements.• Reconciling processed work by verifying entries and comparing system reports to balances• Paying vendors by scheduling pay checks and ensuring payment is received for outstanding credit; generally responding to all finance related client queries.• Preparing analyses of accounts and producing monthly reports.• Continuing to improve the payment process.

• Working under the direction of the art director. • My role as the art department coordinator involved managing the department office. • Responsible for tracking the department's budget.• Negotiating usage of items.• Obtaining legal clearances for products and artwork appearing on screen. • Researching products, other information.• Ordering samples and other materials.• Dispersing information for the production designer and art director.

• Troubleshooting analogue, digital and Fibre lines. • Mobile Broadband Services, • VoIP Services• Web Hosting• Responding to queries via chat, email, or phone• Training other staff members on troubleshooting and diagnosing problems• Writing, editing, and revising training manuals for new and updated software and hardware• Providing technical assistance for questions and problems• Resolving problems with networks and other computer systems• Diagnosing system errors and other issues• Following up with customers to ensure full resolution of issues• Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods• Running reports to analyze common complaints and problems• Installing or changing software to fix issues• Remotely accessing hardware or software for clients to make changes and fix problems

Serving as the first point of contact for customers seeking technical assistance over the phone or email.Performing remote troubleshooting through diagnostic techniques and pertinent questions.Determining the best solution based on the issue and details provided by customers.Walk the customer through the problem-solving process.Direct unresolved issues to the next level of support personnel.Provide accurate information on IT products or services.Record events and problems and their resolution in logs.Follow-up and update customer status and information.Pass on any feedback or suggestions by customers to the appropriate internal team.Identify and suggest possible improvements on procedures.

IPTV Video On Demand. Cisco’s Video Scape Platform.EMC Isilon video content storage solution.