*Manage large amounts of incoming calls*Generate sales leads*Identify and assess customers’ needs to achieve satisfaction*Build sustainable relationships and trust with customer accounts through open and interactive communication*Provide accurate, valid and complete information by using the right methods/tools*Meet personal/customer service team sales targets and call handling quotas*Handle customer complaints, provide appropriate solutions and alternatives within… Show more *Manage large amounts of incoming calls*Generate sales leads*Identify and assess customers’ needs to achieve satisfaction*Build sustainable relationships and trust with customer accounts through open and interactive communication*Provide accurate, valid and complete information by using the right methods/tools*Meet personal/customer service team sales targets and call handling quotas*Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents*Follow communication procedures, guidelines and policies*Take the extra mile to engage customers Show less

• Effectively sell products and services through understanding of the Customer’s needs, tailoring a solution to meet those needs, and closing the sales. • Receiving, moving, checking and storing incoming goods.• Promptly process payments for the purchased products.• Making sure that all inventory processes are completed on the same day.• Accurately updating all data into computer and manual recording systems (P.I).• Manage the execution of campaigns in the store including… Show more • Effectively sell products and services through understanding of the Customer’s needs, tailoring a solution to meet those needs, and closing the sales. • Receiving, moving, checking and storing incoming goods.• Promptly process payments for the purchased products.• Making sure that all inventory processes are completed on the same day.• Accurately updating all data into computer and manual recording systems (P.I).• Manage the execution of campaigns in the store including merchandising, inventory and communication.• Support Customers by providing best level of care for products and services • Maintain knowledge of current sales and promotions, policies regarding payment, exchanges, and security practices • Monitor inventory levels and communicate when inventory replenishment is needed • Enthusiastically engage and connect to customers. • Make an emotional connection to customers through an experiential process with connected technology. • Moving the customer through what it takes to obtain the experience.• Ensure products are on display, functioning properly and presentable to customers. • Take direction regarding tagging, rotating, and placing POS materials.• stock control•continous self improvement Show less

o Developing a customer service policy for the organizationo Responsible for identifying and pursuing sales opportunities.o Implementing sales strategy underpinning marketing efforts to acquire, expand and retain profitable relationships and grow the market share in accordance with wealth management branch sales targets.o Ensuring monthly liability targets are achieved and performance report submitted to the line manager.o Defining marketing resource requirement and ensuring… Show more o Developing a customer service policy for the organizationo Responsible for identifying and pursuing sales opportunities.o Implementing sales strategy underpinning marketing efforts to acquire, expand and retain profitable relationships and grow the market share in accordance with wealth management branch sales targets.o Ensuring monthly liability targets are achieved and performance report submitted to the line manager.o Defining marketing resource requirement and ensuring proper allocation across the marketing mix elements and priorities.o Monitoring competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques.o Developing structure for enhancing ideas from the bank staff and customers with a view of creating a pipeline of new innovative products and services for the bank.o Maintaining existing customers and new customers and reach out niche market.o Recommending changes in products, services and policy by evaluating results and competitive developments. Show less