Charles Seidel

Charles Seidel Email and Phone Number

Customer Support Technician @ Mphasis
bangalore, karnataka, india
Charles Seidel's Location
Dallas, Texas, United States, United States
Charles Seidel's Contact Details

Charles Seidel work email

Charles Seidel personal email

n/a
About Charles Seidel

Charles Seidel is a Customer Support Technician at Mphasis. He possess expertise in sap erp, c++, java, unix.

Charles Seidel's Current Company Details
Mphasis

Mphasis

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Customer Support Technician
bangalore, karnataka, india
Website:
mphasis.com
Employees:
31650
Charles Seidel Work Experience Details
  • Mphasis
    Customer Support Technician
    Mphasis Feb 2024 - Present
    Plano, Texas, United States
    ● Providing network-administration-related outreach and support for tens of thousands of clients for a Fortune 50 company● Consistently has highest call volume and highest amount of positive client feedback in group of 30 techs● Updates SSH, SSL, AS2 and PGP credentials on-demand in a timely manner
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  • Hcl America, Inc.
    Customer Support Technician
    Hcl America, Inc. Oct 2022 - Feb 2024
    Frisco, Texas, United States
    ● Provided in-depth client support for procedural and technical issues according to business applications workflows for agents and other valued business partners in a Fortune 50 company● Consistently in the top 3 rated technicians each month in group of 25 techs based on customer feedback and incidents resolved● Assisted reporting managers with designing workflow documentation templates
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  • Dfw Technology
    Customer Support Technician
    Dfw Technology May 2021 - May 2022
    Dallas, Texas, United States
    ● Provided customer technical support and achieved key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and exceeded service levels● Proficiency with documenting cases by triaging, responding, troubleshooting, and resolving issues for clients throughout N. America● Analyzed video encoding algorithms to reduce network bandwidth for end-user equipment
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  • Smartobjx
    Business Analyst
    Smartobjx Aug 2019 - Mar 2020
    Dallas, Texas, United States
    ● Documented schematics for automated call navigation framework capable of processing thousands of calls per minute● Documented Java XML system for call transcription and associated metadata● Created framework documentation for versioning client software
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  • Techmedix Inc.
    Intern
    Techmedix Inc. Mar 2019 - May 2019
    Dallas/Fort Worth Area
    ● Operated website inventory using dynamic database software● Redesigned website formatting and online ordering system● Standardized physical inventory system across one dynamic data framework, reducing retrieval times by an average of 10 minutes daily
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  • Ut Southwestern Department Of Bioinformatics
    Intern
    Ut Southwestern Department Of Bioinformatics Jun 2017 - Aug 2017
    Dallas/Fort Worth Area
    ● Improved and enhanced imaging software for viewing cells from electron microscope scans ● Processed Maximum Intensity Projection (MIP) image stacks via Matlab at a rate of 1hz ● Implemented >10gb image databases using Omero bioformat image stacks with multiple coordinate orientations

Charles Seidel Skills

Sap Erp C++ Java Unix

Charles Seidel Education Details

  • University Of Texas At Dallas
    University Of Texas At Dallas
    Information Technology

Frequently Asked Questions about Charles Seidel

What company does Charles Seidel work for?

Charles Seidel works for Mphasis

What is Charles Seidel's role at the current company?

Charles Seidel's current role is Customer Support Technician.

What is Charles Seidel's email address?

Charles Seidel's email address is ch****@****ogy.com

What schools did Charles Seidel attend?

Charles Seidel attended University Of Texas At Dallas.

What skills is Charles Seidel known for?

Charles Seidel has skills like Sap Erp, C++, Java, Unix.

Who are Charles Seidel's colleagues?

Charles Seidel's colleagues are Tufan Nipane, Manohar Kencha, Santhosh San, Manikanta Varma, Madhubabu Malisetti, Nitin Bhosale, Srinivasulu V.

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