Charles Pendleton Email & Phone Number

Fort Mill, SC, US

Charlotte, North Carolina, United States

• Strategically educate providers on diverse product fulfillment pathways, including buy and bill, retail pharmacy, and specialty pharmacy options
• Advise healthcare entities on overcoming payer access issues resulting in access to life-changing FDA-approved bio-pharmaceuticals
• Fostered strong collaboration with reimbursement matrix team and third-party support programs, effectively assisting healthcare providers in navigating complex reimbursement challenges
• Specialized reimbursement knowledge within the following disease states – Gastroenterology, Cardiology, Neurology, Oncology, and Rheumatology

Fort Mill, South Carolina

• Orchestrated a seamless launch of a pharmaceutical hub program, driving revenue growth and streamlining program processes
• Mentored and coached management staff, optimizing team performance, and fostering a culture of continuous improvement, resulting in reduction of operational errors
• Strategically managed relationships with pharmaceutical clients, providing proactive updates, timely reporting, and swift issue resolution, earning accolades for exceptional client service

Fort Mill, South Carolina

• Championed the successful development and launch of a patient services program, securing new business and facilitating access for patients in the first year
• Led a team of 40 associates through continuous training and day-to-day instruction, resulting in an outstanding 99% service-level agreement compliance
• Implemented monthly employee meetings to foster engagement, gather feedback, and discuss career development, contributing to increased employee retention

Charlotte, North Carolina

• Facilitated the development of standard operating procedures and conducted training for seamless program launch.
• Identified inefficiencies and implemented process improvements through side-by-sides and reviewable job aides
• Collaborated with management to identify areas for improvement and celebrate team successes, fostering a collaborative and positive work environment

Charlotte, North Carolina

• Provided personalized support to site contacts, ensuring seamless reimbursement processes, and enhancing customer satisfaction
• Contributed to the improvement of standard operating procedures, resulting in a 15% reduction in processing errors

Charlotte, North Carolina

• Conducted meticulous benefit analysis through effective communication with health insurers, minimizing delays in patient access to essential treatments
• Served on the Knowledge Council, actively researching payer trends and training new associates, promoting a culture of continuous learning and expertise development

Bachelor Of Science (B.S.), Health/Health Care Administration/Management

Minor, Business