• Served as the primary point of contact for new and existing B2B accounts and coordinated onboarding meetings which resulted in the acquisition of TriLab’s current key accounts and additional accounts.• Consistently marketed our products and services, upsold current accounts, and maintained strong relationships with 50-75 accounts to ensure our customer wants and needs were met and exceeded.• Orchestrated cross-functional communication between sales, production, development, and clients, quickly providing all parties with relevant information and reducing response times to key accounts from a weekly to a same day basis which greatly improved account retention.• Developed a high-performing sales process and implemented CRM Software for sales and account managementwith detailed procedures to offer more personalized and targeted support to our team and accounts.• Coordinated with event hosts to prepare conference materials for product presentations and oversaw marketing for events by generating graphics, content, and other materials in a timely manner.• Effectively managed Customer complaints and product recalls in a professional manner, and followed internal procedures to resolve problems and propose solutions.• Conducted internal auditing procedures and coordinated with 3rd party auditing bodies to successfully achieve ASI GMP Certification for Food Processing, NSF CGMP Certification (NSF/ANSI 455-2 for Dietary Supplements) and NSF GMP for Sport Certification.• Authored and revised around 80 SOPs, wrote and maintained all quality assurance paperwork, led employee GMP training assemblies, and worked with clients to complete all necessary quality paperwork for various certifications (NSF Sport, GMP, non-GMO) or due diligence.

• Managed the production calendar and streamlined communication between the production team and the sales team.• Informed potential customers about our product catalog and available R&D services and helped the sales team by ensuring sales data was accurately maintained and easily accessible for all team members.• Researched and compared suppliers, ingredients, and componentry for projects in all departments and procured goods for production as well as maintaining office consumables.

• Utilized QuickBooks Pro, Excel, Thomson Reuters, Onvio, and other collaborative software to record transactions, reconcile bank accounts, and generate reports for clients.• Operated as the executive assistant which included greeting clients as they arrive or call and directing them to the appropriate party, collecting accounts receivable, filing hard copy and digital documents, scheduling meetings, and managing projects firm-wide.• Facilitated the tax project wrap up process by gathering missing information and contacting clients for signatures upon completion of their project.

• Enforced pool safety rules, monitored the pool area for danger, prevented unsafe situations, and performed first aid and rescue maneuvers.• Resolved disputes with YMCA members over rules and schedules and became quite comfortable explaining the situation and finding a way to make their experience enjoyable.• Taught students of all ages swimming and water safety techniques and constructed reports for progress, areas needing development, and outstanding achievements.• Led water aerobics classes for adults which included planning workouts, preparing equipment, advising participants, and incorporating feedback into routines.