Charles Powell's Location
Fayette, Alabama, United States, United States
Charles Powell's Contact Details
Charles Powell work email
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Charles Powell personal email
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Charles Powell phone numbers
About Charles Powell
Versatile IT professional with 23 years of experience, skilled in project planning, development, and high-level IT strategies. Expertise in managing IT projects, including cloud migrations, EHR and ERP applications.
Charles Powell's Current Company Details
Charles Powell Work Experience Details
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It MangerAbh Enterprises IncFayette, Al, Us
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Information Technology Services ManagerAbh Enterprises Inc Jul 2024 - PresentTuscaloosa, Alabama, United States
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Business ConsultantStarr Solutions Llc Jun 2010 - PresentFayette, Alabama•Provides Managed Services to several small business clients for technology needs and enhancements such has procurement, vendor selection, support needs, and security. •Act as subject matter expert for clients and translate technical information between owner and vendors. •Work collaboratively with client departments such as sales, marketing, and development as the bridge between client and vendor.•Ensures Customer Success with technology investments and expands technology use to increase value.•Participate in meetings and processes, including Quarterly Conversations and other meetings as needed.•Software and hardware installation or troubleshooting for various vendors.•Provide team or individual training and education.•Support and facilitate renewals as needed.•Develop presentations and documentation to support request for proposal (RFP) responses, including proposals and statements of work for new services.
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Director Of Information TechnologyNorthwest Mississippi Community College May 2023 - Jun 2024•Supporting Systems and applications that power the college for over 7400 students across four main campuses.•Lead a team of 18 IT professionals responsible for infrastructure, systems, and application development.•Develop and execute IT strategies that support company objectives by improving student experience with systems and applications.•Foster a service-oriented culture within the team; provide leadership and mentoring to team members.•Initiated department team meetings to improve collaboration and communication on the team.•Developed, tracks, and reports on KPIs, measuring team and individual performance.•Developed a program to receive qualitative feedback regarding satisfaction and services.•Implement IT governance and compliance frameworks to ensure data security and regulatory adherence.•Change management, Business Process Improvement, and Alignment initiatives.•Partner with business units to understand employee technology needs.•Manage IT budgets, procurement, and vendor relationships, optimizing cost efficiency.•Cybersecurity initiatives to safeguard the organization against evolving threats.•Provide executive leadership with technology insights and recommendations to support growth and innovation.•Direct daily IT functions; allocate tasks and tickets to IT resources.•Reengineer helpdesk processes and solutions for improved end-user experience using ITIL Framework.•Improve communications with students and staff to help keep them informed of work performed by the department.•Manage significant IT projects, including migration to cloud-based applications, Oracle ERP, and Oracle HCM Applications post-implementation projects.•Direct implementations and project work with internal staff and vendors.•Retail Point of Sale, System Administrator for all campuses. -
Information Technology ManagerIndian Rivers Behavioral Health Jan 2013 - Apr 2023Tuscaloosa, Alabama, United States•Leads IT Department team by working on Strategic Planning for business and technical objectives, including design, evolution, installation, maintenance, and enhancement of mission-critical business systems, networks, and infrastructure, while adding value to the company.Lead IT Team and mentor, train, and develop technical skills to handle user and business needs.•Supervise and mentor IT Staff and IT Vendors, monitor workloads and escalation paths to ticket completion and progress, and monitor dispatch frequency.•Develop and recommend technology strategies through advisory committees and teams to incorporate business strategy, rejuvenate standards, policies, and procedures by evaluating organization needs and identifying problems; evaluating trends; anticipating requirements to educate the Executive team and Board of Directors.• Manage Process Improvement initiatives by developing resourcing plans, budget funding, IT team services, tools, and enhanced support necessary for cost-effective and efficient delivery of business need changes to stakeholders.•Works with business division directors to set priorities and annual capital investments—Develops budgeting annually for supported technology products and services.•Manage and influence vendor relationships, contract negotiation, purchases, and internal and external work delivery.•System Administrator for Electronic Health records, HR Systems, Accounting / ERP systems, Video Security systems, VOIP telephony systems, Microsoft-based networks, and other applications while ensuring technology solutions comply with architectural and compliance standards.•Netsmart Certified My Avatar System Administrator•10 Years My Avatar Solution Experience in PM, CWS, Billing, KPI, Report Writing, and E- Prescribing •Alabama My Avatar User Group Member -
Pc TechnicianKey Staff Source Oct 2012 - Jan 2013• Install, relocate, maintain, configure, repair, document computers, peripherals, wiring, network, and communications equipment.• Provide technical operating assistance to users via phone and in person.• Assist LAN/WAN staff with maintenance of local area network and telecommunications infrastructure.• Repair, maintain and upgrade computer equipment to minimize user downtime.• Respond to Help Desk calls and Help Desk emails and work Help Desk requests as necessary.• Assist users with ergonomic issues to promote comfort and ensure productivity. -
InternDerisk It Inc. Jan 2011 - May 2011I learned about software testing with hands-on work.• Test Planning: Collaborate with stakeholders to develop comprehensive test plans, including test objectives, scope, strategies, and timelines.• Test Design and Execution: Develop and execute test cases, scenarios, and scripts to uncover software defects, ensuring comprehensive coverage of functional and non-functional requirements.• Defect Management: Identify, document, and track bugs using issue tracking systems. Work closely with developers to isolate issues and ensure timely resolution.• Regression Testing: Conduct regression testing to validate software changes and updates, ensuring existing functionalities remain intact.• Quality Assurance: Maintain and enforce quality standards, best practices, and processes throughout the software development lifecycle.• Collaboration: Work closely with cross-functional teams, including developers, product managers, and quality assurance engineers to communicate issues and drive efficient solutions. -
Technical Care Quality AnalystSitel Sep 2006 - Feb 2010Winfield, Alabama•Observed calls for assigned teams according to the client’s quality model.•Tracked necessary data from scored calls for feedback and analysis.•Provide technical support on the phone for escalated client calls.•Identified trends and provided feedback via team presentations and calibrations.•Provide feedback and support training to agents in a one-on-one or team setting. -
Dsl / Dial Tone Repair Phone AgentSitel Jun 2004 - Sep 2006Winfield, Alabama•Troubleshoot with the customer to restore lost dial tone due to a DSL issue.•Tested customer phone lines using proprietary software to locate line issues.•Dispatched Line Technicians to the client’s location to restore service.•Worked with local providers to resolve line-provisioning issues. •Mentored new technicians and adjusting them to the call floor environment.•Restore service promptly to avoid telecommunication fines.
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Dsl Technical Phone Support Agent For Major Telecommunications ProviderSitel Nov 2003 - Jun 2004Winfield, Alabama•Assisted the clients with equipment and software setup.•Resolved billing concerns that the customer had with their bill.•Level II technician, who supervises a team of 20 agents and handles escalated calls.
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Pc Technical Support Agent Major A Computer ManufacturerSitel Apr 2003 - Nov 2003Winfield, Alabama•Troubleshot customers’ computer hardware and software problems.•Met and achieved set metric goals set by the computer manufacturer.•Processed orders for replacement computer equipment or service.•Achieved sales goals and provided information on upgrades or add-on accessories.
Charles Powell Skills
Technical Support
Troubleshooting
Computer Hardware
Servers
Help Desk Support
Operating Systems
Computer Repair
Software Installation
Technical Training
Customer Satisfaction
Contact Centers
Leadership
Customer Experience
Networking
Microsoft Office
Firewalls
Windows
Coaching
Lan Wan
Printers
Network Troubleshooting
Computer Hardware Troubleshooting
Equipment Installation
Hardware Installation
Printer Support
Call Centers
Ehr
Team Leadership
Computer Setup
Computer Service
Proprietary Software
Technical Presentations
End User Training
End User Support
Phone Skills
Staff Training
Sales Support
Customer Retention
Quality Assurance
Project Management
Charles Powell Education Details
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Bevill State Community CollegeComputer Science - Information Technology -
Fayette County High SchoolHigh School Diploma
Frequently Asked Questions about Charles Powell
What company does Charles Powell work for?
Charles Powell works for Abh Enterprises Inc
What is Charles Powell's role at the current company?
Charles Powell's current role is IT Manger.
What is Charles Powell's email address?
Charles Powell's email address is cp****@****mhc.org
What is Charles Powell's direct phone number?
Charles Powell's direct phone number is +120533*****
What schools did Charles Powell attend?
Charles Powell attended Bevill State Community College, Fayette County High School.
What skills is Charles Powell known for?
Charles Powell has skills like Technical Support, Troubleshooting, Computer Hardware, Servers, Help Desk Support, Operating Systems, Computer Repair, Software Installation, Technical Training, Customer Satisfaction, Contact Centers, Leadership.
Not the Charles Powell you were looking for?
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Charles Powell
Eugene, Or4gmail.com, mail.lesley.edu, lesley.edu, uoregon.edu2 +161745XXXXX
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Charles Powell
Student At University Of Utah - David Eccles School Of Business, Freshman Ambassador Board MemberBroomfield, Co -
5yahoo.com, farmers.com, gmail.com, foremost.com, advancedins.com4 +190438XXXXX
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Charles Powell
Dedicated And Results-Driven Operations Manager With Over 15 Years Of Proven Success In Optimizing Organizational Efficiency And Driving Operational Excellence In Both Forward And Reverse Supply Chain.Indianapolis, In1homedepot.com -
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