I provided customer service and up-sold insurance to customers. Maintaining professionalism and keeping compliant with data protection laws and business regulations. Key Responsibilities- I made up to 90 outbound calls a day, which gave me excellent communication and conversational skills. I learned to speak clearly and professionally in a manner that is trusting to customers.- I learned to engage with customers with effective questioning and to build rapport by giving customers information that is relevant to their everyday needs based on their answers to my aforementioned questions.- Working in a target-based environment where I was tasked with making at least 3 sales a day, I learned to deal calmly under pressure and meet the expectations of the business. Between March and August, I improved my SPH (sales per hour), from 32% of target to 115%.- I learned to multitask efficiently, using up to three different software at a time on each call to handle customer information and find answers to queries.- I took ownership of each call making sure I sold to customers compliantly and in line with data protection laws and business regulations.- I worked in a team and shared best practices with colleagues every day to make sure everyone on the team hit their targets and enjoyed their calls.- I also developed good work ethic and buoyancy of character, treating each call as a fresh start and giving each customer the same level of professionalism and service no matter the outcome of the previous call. A skill which I have subsequently applied to all facets of my life.- I was also part of a group handpicked to trial Genio, a new software designed to manage customer information more effectively and allow agents to make changes to existing plans at a customer’s request

Charles Allotey & Co. Solicitors is a firm that specialises in immigration and family law. As an intern here I supported three senior solicitors with their caseloads and manned the phone for the business.Key Responsibilities- I answered client calls, took messages from clients and transferred calls to relevant colleagues via extension numbers when requested.- I assisted solicitors in the completion of clerical tasks such as photocopying, postage and filing.- I provided support and assistance to senior fee earners with their active caseloads, using available resources to carry out legal research.- I booked appointments, proofread applications/documents, drafted letters and emails.- I facilitated the receipt of key documents.- I provided support and assistance to the immigration teams with legal and administrative work dealing with both Tier 1 and Tier 2 Visa applications, meeting strict deadlines in a timely manner

As an intern within the lending department of Standard Chartered Bank, I worked with a team of five that handled overall customer service delivery and enquiry in the lending department. I dealt with customers face to face and over the phone.Key Responsibilities - I handled both inbound and outbound calls at the lending department and received and/or made about 40 calls a day. I delivered communications to customers on cheques for approved loans and pending loan applications in an efficient manner. - I evaluated customers’ queries and provided high level accurate information and advice on applicable loans. - I was required to manage, handle and record customer complaints.- I was responsible for keeping and updating a log on loans fully paid and partially paid with Microsoft Excel.- I recommended processes and service improvements based on customers feedback.- I oversaw customer application processes for loans and reviewed relevant documents of identification presented by customers for approval of their loans.

Volta River Authority (VRA) is a utility company responsible for the generation of electricity in Ghana. Working as an intern in the legal department, I assisted senior legal counsel with caseloads and was part of a team responsible for updating the company’s legal database.Key Responsibilities- I studied cases with legal counsel and assisted in preparations for court appearances. I accompanied legal counsel to court, took relevant notes and prepared reports on progress of cases.- I sent internal and external email and correspondence to and on behalf of legal counsel.- Assisted with filing of all correspondence received by the department and ensured that all responses were appropriately dispatched.- I updated the Contracts Register which comprised of a compilation of all contracts entered into by the Company.- I was also responsible for organising documents such as affidavits and writs into relevant case files, bringing them to court and presenting them to counsel when required. - On some occasions I was also assigned to the insurance department and assisted staff in making sure the company’s rolling insurance agreements for equipment such as turbines and generators were being renewed. I also proofread insurance agreements and made sure they were in tandem with drafts generated by senior legal counsel.- I updated the company’s legal database.