Senior Director appointed to manage a 900+ employee operation across five locations with a $30MM operating budget. Accountable for managing New Account credit granting for select high risk partnership portfolios, mitigation of $145MM planned annual fraud losses and maintaining the associated partner relationships in home improvement, oil, retail, jewelry, health care and other industries in the U.S. and Canada. Reviewed client transactions and new account applications for possible fraud… Show more Senior Director appointed to manage a 900+ employee operation across five locations with a $30MM operating budget. Accountable for managing New Account credit granting for select high risk partnership portfolios, mitigation of $145MM planned annual fraud losses and maintaining the associated partner relationships in home improvement, oil, retail, jewelry, health care and other industries in the U.S. and Canada. Reviewed client transactions and new account applications for possible fraud activity utilizing state of the art systems and analytic tools. Show less

Regional Director appointed to manage a 2500+ employee operation across four locations. Regional responsibilities included the mitigation of $700MM Net Credit Loss plans for The Home Depot portfolio and the integration of the Sears Collections team into the core Citi Bankcard Processes post acquisition. Also, directly managed an expense plan of $70MM and participated on the Collections national strategic senior team. Worked on a systems conversion with the legacy Sears Collection management… Show more Regional Director appointed to manage a 2500+ employee operation across four locations. Regional responsibilities included the mitigation of $700MM Net Credit Loss plans for The Home Depot portfolio and the integration of the Sears Collections team into the core Citi Bankcard Processes post acquisition. Also, directly managed an expense plan of $70MM and participated on the Collections national strategic senior team. Worked on a systems conversion with the legacy Sears Collection management and analyzed Sears Collections operating environment for process improvements. Sears integration efforts yielded $1.2MM improvement in operating expense and $1.9MM improvement in Net Credit Losses annually.Site President responsibilities included managing relations between the Des Moines community and the site, building employee culture and morale, and participating on several community boards. Show less

Des Moines Site President appointed to manage 1000+ employees in Marketing, Customer Service, Collections and Fraud operations teams in two locations with a budget of $84MM annually. Also, Private Label Oil Portfolio Manager appointed to manage relationships for three strategic partnerships. Responsibilities included full P&L ownership and overall operations accountability for these vertically integrated businesses.