Charles Richards Email & Phone Number

Florida, United States

Florida, United States

Personal Lines Underwriter

Florida, United States

Claims Organization - Property Complex

Largo, Florida

Responsible for providing guidance and assistance via the Consumer Helpline, and/or correspondence with insurance and bond purchasers, claimants, attorneys, agents, and adjusters. Handles referrals from other government agencies and other areas of the Department including other state agencies and other state’s insurance departments. Advocate by contacting.

Tampa, Florida

Responsibilities included overseeing daily retail store operations, housekeeping, and maintenance of the building. I oversee a staff of twelve that I mentor and coach to work together efficiently. I delegate scheduled daily duties to my team. In charge of receiving and coordination of merchandise distribution, shipments of goods to consumers and maintain.

Tampa/St. Petersburg, Florida Area

Responsibilities included networking, prospecting, quoting and selling policies. Received policy services calls for endorsements and payments. I marketed and promoted insurance products we sell especially commercial products and homeowners policies from small residences to large estates. I confirmed that all file documentation complies with underwriting.

Tampa/St. Petersburg Area, Florida

• Responsibilities included building trust by understanding the needs of the customer and offering the best insurance solutions to meet their needs. Educated customers on insurance products and services while identifying.
• Recruited for multiple pilot programs for third party client’s internal selling and servicing platform. Achieved System Matter Expert status and trained other delegates on the platform.
• Successfully facilitated meetings which resulted in creating positive results both with team knowledge and implementation of ideas driving results up by 10%.
• Initiated new practicing techniques of selling policies for contact centers which resulted in increased sales.
• Performed cross-sell techniques which increased multiproduct sales and retention.
• Analyzed client data during consultation to effectively offer products and services.

Tampa/St. Petersburg, Florida Area

Fielded inbound HSN customers by leading them through their sales purchases and suggesting additional products they might enjoy, educating them about HSN products and providing an interaction that is fun and personal.

Canfield, Ohio

• Responsibilities included handling inbound and outbound customer calls that researched and resolved billing inquires for accounts that were past due. Worked with others to promote an environment offering 100% customer.
• Implemented an employee resource group which boosted employee morale and improved contact center results.

Boardman Ohio

Selling specialist for multiple departments including men's sportswear, suits and ladies shoes on commission. Responsibilities including opening and closing the store,inventory counts, setting up sales and all functions of selling and servicing customers.

A.S.

Education record