Charles Roach Email & Phone Number

Frisco, TX, US

Frisco, Texas, United States

I Provide support to end users, ranging from senior-level executives to remote employees with diverse skill levels, covering various technical aspects of the IT industry.

Manage a team of 3 Deskside Technicians to ensure the successful attainment of SLA metricsAssist the Deskside team with the applications of basic diagnostic techniques to identify problems, investigate causes, and recommend solutionsApply a thorough knowledge of network configurations and troubleshooting skills, such as TCP/IP, WINS, DHCP, and DNS within.

Managed a team of 2 that supports over 1100+ Motel 6 and Studio 6 across the US, and CanadaAm responsible for the ordering, repair, and maintenance of all front desk equipment that included, Ingenico Credit Card Readers, Monitors, Computers, Battery Backups, Central Reservation Systems, Printers, Thin Client reservation system, and Key MachinesAm.

Manage and lead various I.T. infrastructure-related projects including desktop management, network and operating system upgrades, e-mail server upgrades, unified build rollouts, and new application installations.Worked with cross-functional teams to develop and track classic project management deliverables (schedules, status reports, resource plans, risks.

Maintained perpetual inventory record system and recommended changes and improvements as needed.Managed the stocking, recording, and distribution of a large volume of replacement parts for a variety of Hospital equipment, such as computers, computer parts, printers, printer parts, fax machines, and fax machine parts.Provided parts to the hospital for.

Bachelor, Criminal Justice / Information Systems

Certificate, Active Directory