Charles Ruff Email & Phone Number

Greater Tokyo Area

Bloomington, Indiana, United States

• Manage day-to-day operations and maintenance of building and grounds; introduced a document management system (DMS), dramatically improving company’s organization, budget reconciliation and asset protection
• Enforce 80 leases and collect $1.2MM of rent; solicit quarterly feedback to provide excellent tenant experience
• Advise Board of Directors on short-, medium- and long-term capital improvements
• Protect residents during COVID-19 pandemic through implementation of emergency health and safety protocol; recruited to join the Monroe County Board of Health Task Force to develop community-wide measures

Greater Detroit Area

• Co-Founder of a mobility startup focused on revolutionizing travel by developing efficiency logistics software and creating a managed marketplace for regional transaction exchange
• Directed B2B and B2C sales efforts from prospecting to closing: generated a lead list of over 3500 potential clients in North America; cold-called 300 leads over 3 weeks; closed 25% of leads
• Oversaw company’s strategic pivot from an asset-based business model to a SaaS / brokerage-based model
• Managed company’s project backlog; determined benchmarks, priorities, and deadlines of projects
• Developed and executed our strategic plan; facilitated commitment around company mission, vision, and values
• Synthesized and evaluated company’s key performance indicators (KPIs) to facilitate data-driven decisions

Oxford, Ohio

• Secured 5 university client accounts to establish branches, a 3.60% growth for the company; projected revenue increase is $989,275 over 4 years
• Managed business development opportunities for the 501(c)(3) organization, coordinating sales pitches for and assessments of over 50 prospective clients
• Co-developed and oversaw an annual budget of $375,000
• Participated in multi-departmental director team discussions on staff collaboration, resource allocation, strategic planning and prioritization; recommended operational decisions to company’s executive director

• “Member Recruitment” – Keystone Regional Leadership Conference -- January 2019
• Created recruitment (sales) curriculum utilized by 300 clients at 6 program sessions
• Desired outcomes: improved recruitment practices, team performance and organizational sustainability“Safe Event Planning” – Keystone Regional Leadership Conference (Northeast) -- March 2018
• Discussed leading causes of organizational liability, fundamentals of event planning, essentials of insurance coverage and implementation of strategic initiatives with over 50 constituentsWooden Institute for Men of.
• Coached small groups of 8-12 students to create actionable plans impacting their local communities and implementing desired organizational change

Oxford, OH

• Directed organizational discipline and management of 15 franchises and 1100 constituents
• Coordinated weekly, remote calls with 35 key constituents in 5 states and 2 countries to address strategic priorities, operational effectiveness and organizational purpose
• Increased customer attendance at company leadership programs by 12% over 3 years by developing a cross-departmental strategy and leveraging prior attendee knowledge
• Conducted over 1000 hours of remote volunteer management, coaching and training
• Implemented sustainable growth models for 5 franchises resulting in an 88% sales increase

Branson, MO

Taught campers ages 7-11 core values on discipline, integrity, accountability, respect, hard work, and overall excellence. Coached campers in various athletic specialties.