Charles Chang Email & Phone Number

Hampton, VA, US

In my role as a Network Operations Officer, I command a 15-person team overseeing operations across 66 regional network centers, prioritizing network security, compliance, and operational efficiency. My responsibilities include directing critical incident response initiatives, which enhanced our response times by 30% and reduced network downtime by 15%..

As the Network & Service Desk Manager, I directed a 10-member team of service desk analysts and network engineers, delivering vital IT support and network services to over 1,000 users across high-stakes operational environments. I was responsible for advancing network security by introducing advanced encryption protocols and instituting routine security.

In my capacity as Network & Service Desk Deputy Manager, I led a team of network and service desk specialists supporting 4,000 end users, focusing on network performance optimization and operational risk reduction. My initiatives in network technology implementation increased data transmission speeds by 40%, substantially decreasing downtime and enhancing.

Fort Stewart, GA

As the Network & Service Desk Team Leader, I led a specialized team responsible for supporting network infrastructure and day-to-day operations for 1,000 users. I designed targeted training programs that increased team expertise, reducing average troubleshooting time by 50% and improving response to critical network incidents. I also played an essential.

As a Cybersecurity Analyst Intern at NPower, I engaged in immersive cybersecurity training, gaining hands-on experience in threat detection, vulnerability assessment, and foundational Linux systems administration. I supported the setup and security configuration of Linux-based systems and played a key role in facilitating cybersecurity exercises to ensure.

Bachelor Of Arts - Ba, Chinese Language And Literature

High School Diploma