Director
As Director I worked with customers and make sure they enjoyed their CFA experience. I did this by learning "their Story." Who they were, what they do, met families and developed a history with them. It's an enjoyable process of developing customers who become family. In addition, I worked with team members, teaching them on company processes and how to work with customers. I also worked on all the equipment when it needed repairs. If it needed serious work, I managed the repair process with service contractors. I also managed the delivery service, training team members on processes, maintained vehicles.