Middleware and Database Lead for 2020 United States Decennial Census• Lead implementation and Service Delivery for Database and Middleware Center of Excellence providing Technical Architecture, System Engineering, DevOps and Services for 750+ application and infrastructure components supporting 30+ Mission Critical Systems• Direct management responsibility for solution engineering, maintenance, change management, and consulting for Oracle, SQLServer, PostgreSQL Databases and WebLogic Middleware in AWS GovCloud East / West and On Prem Engineered Systems and VMWare.• Organized and lead team of 20 Senior Engineers employing Agile Kanban approach to Service Fulfillment including Security and Risk Management• Successfully managed Peak Operations, 7 x 24-hour support with monitoring, reporting, and ITIL Incident and Problem Management as Enterprise shift lead then Response Processing Performance and Operations technical team lead with 100% SLA adherence.

Managed Global Solution Delivery for Oracle ERP, CRM, CPQ, Custom, Telephony and Reporting Platforms supporting Finance, HR, Manufacturing / Distribution, Billing, Purchasing and Managed Print Services.• Delivered more than a dozen periodic, integrated platform releases on time and on budget• Devised organizational transformation to Agile employing Scrum and Oracle Unified Method for a Global Organization with $20M budget and 200+ resources, on and off shore• Solution Delivery of Cloud First strategy including API Services, Hybrid Cloud and SaaS

Selected to develop Strategy and Business Relationship Management framework for the 70+ Enterprise IT Infrastructure Services (i.e., workplace, authentication, and hosting services) for a $7B Fortune 500 business process services company following its separation from Xerox.• Conceived Infrastructure Security Compliance Program comprehending a superset of governance activities for industry specific (PCI, HIPAA) and general regulations (SOX).• Contact Center At Home Agent Program Management to reduce costs and ability to rapidly scale.• Process Leadership using ITIL/ITSM including Development of Enterprise Services Catalog

Architect, Engineer and Deliver Strategic Technical solutions for a globalenterprise. Developed standardized framework for delivery of integrated set ofCOTS and custom developed platforms aligned to Corporate Strategic direction.• Deliver technology supporting a comprehensive set of business needsincluding CRM, ERP, Business Analytics, Reporting, External Access, PaymentCard Services, Content Management, Master Data SOR’s and Integration.• Innovative capabilities to securely enable cross footprint Single Sign On.• Enable convergence to a single, scalable and highly resilient infrastructure torun the global enterprise.• Align roadmap to industry trends such as Cloud strategy including on premisecloud using engineered systems.

Lead Design, Engineering and Implementation of custom solution for GlobalInternet of Things solution for global enterprise.• Enable end to end, secure processing of millions of device data pushes aroundthe clock from globally distributed customer sites.• Support Managed Print Services business strategy with functionality enablingSOA services for Billing, Supplies Replenishment and Technical Services;interviewed by Michael Porter team for HBR on managing connected devices.• Enterprise Data Services for 50+ data classes for standardized informationaccess across strategic footprint from a 30+TB Enterprise Source of Record.Managed detailed design, implementation and delivery of Agile based,custom development for Global Remote Services Build activities bycoordinating technical delivery across numerous, disparate developmentorganizations / technologies to realize a Global SOR as centerpiece for XeroxManaged Print Services and all Xerox Device Data (Direct and Proxies).

Lead Enterprise Integration Architecture strategy including CompetencyCenters. Organized global effort to partner with cross organizational deliveryteams, to develop alternative high level architectures then choose best solution tosatisfy business requirements including Governance to ensure desired outcomes.• Lead strategic direction for Service Oriented Architecture. Conceived,organized and delivered enterprise integration strategy with SOA as the majortheme.• Established comprehensive framework for business driven integration andprocess simplification delivering measurable business value.Developed Mid-Range Processing Services Roadmap. Working with GlobalInfrastructure team, organized Voice Of The Customer, cross organizationaltechnical leadership and key suppliers to resolve direction for common, ITIL basedservices for application groups across the enterprise.Developed innovative approach to IT Services Continuity. Using enterpriseprocess framework, developed approach to prioritize, sync and recover applicationprocess flows aligned to business needs while employing new technology toreduce RPO, RTO and costs.

Conceived innovative Payment Card Industry compliance scheme forEnterprise. Worked with Treasury and other Business Executives faced withcomplex and expensive systems remediation to bring numerous – mostly dated –systems into compliance with PCI standards; successfully architected method toreplace sensitive data with benign tokens.• Negotiated relationship including technical solution with key supplier.• Worked with development organization to map architecture to design.• Today solution successfully supports 30 plus systems for global enterprise.

Managed Software Development for Mission Critical, Enterprise COTSPlatforms with hundreds of components including functional extensions,integration and technical enhancements. Based on common delivery platformand methodology lead team delivering as many as 30 or 40 mission critical,business functions to Enterprise customers every three to six months including theXerox Global Supply Chain, North America Order To Collection, North AmericaFinance and the Developing Markets Organization.Using SW engineering and LSS to drive Joint and Rapid ApplicationDevelopment to capture the voice of the customer by involving them in thedesign and development of application through collaborative workshops; Builtproof of concept or pilot applications to validate and derisk production delivery.Organized and implemented System Engineering process including TechnicalMiniprojects critical to delivery of business systems. Employed strategy forcollecting elusive and poorly understood business requirements that drive size andquality of technical infrastructure. Created, maintained and executed detailedRASM+ model and corresponding schedules for delivery of critical systemsfeatures and capabilities.Provide Tier III engineering support, lead cross functional Tiger / SWAT teamsfor troubleshooting complex systems problems.Lead technical innovation and technology management through relationshipswith Information Management and strategic vendors including OracleCustomer Advisory Boards (Global Single ERP Instance, Service OrientedArchitecture, and SOA Governance); Managed RFP’s and delivery with strategicsuppliers including Oracle, Sun, IBM, NetApp, Wipro, HCL and others.Evaluate numerous vendor technologies, strategic direction and leadnegotiations to best satisfy Xerox needs while optimizing our business position

Successfully managed budgets up to $14M and organizations with up to 80resources including Developers, Project Managers, SCM, Technical PlatformArchitects and Engineers with all projects delivered on time and within budget.Project managed technical development and delivery of unique thin clientimplementation for OMAF Oracle Apps Smart Client used at over 60 plants WW.Developed technical career path including training and deployment for HRDCLead role in achievement of CMM Level 2 including SCM Key Process Area.

Developed global technical architecture for Manufacturing, Distribution andPurchasing system meeting needs for tens of thousands of users includingintegrated SW Development for COTS functional gap closure, Make vs. Buyanalysis, integration of 3rd party applications, legacy retirement, and technicalinfrastructure capacity planning/implementation.Lead role in development of Technical Platform Process. Developedcomprehensive Technical Platform process framework that complements andextends existing frameworks including Technology Readiness, Volumetrics,System Engineering Plans, Miniproject process and Site Readiness Assessment.

Delivered Global Business Intelligence Data Warehouse while reconcilingsources of worldwide inventory and financial data for a Fortune 500 company.Overcame barriers presented by disparate product identification processes andinventory systems for product and supply chain management from access tocritical information. Developed data repository from over twenty operationaldata sources into single, timely reporting system using OLAP.