Provides 3rd level IT support for multiple theme park venues with +10K daily attendance. First response to critical system outages and security incidents. Manages and delivering IT needs for projects with multi-million-dollar budgets and strict timelines. Assess, research, and implement software and hardware solutions tailored to business needs.• Core member of IT opening team for major Central Florida theme park. Focused on network configuration, server config, POS systems (Clarity Freedom), Ticketing systems (Galaxy and Accesso), and Phone systems (Avaya and Mitel).• Main support for admissions/ticketing systems (Galaxy & Accesso) responsible for day-to-day operation, upgrades, new product rollouts of both hardware and software. Worked closely with business to ensure and improve all aspects of customer journey.• Local IT support for several large expansion projects including new waterpark and addition of three new hotel resort properties. This included configuration and testing of wired and wireless networks, property management system (Oracle Opera) POS systems (Clarity Freedom and Oracle Simphony), and phone systems (Mitel).• Sole IT support of SE region for theme park, water park, hotels and several out of state Midway properties during Covid crisis (2020 – 2021). This included implementing secure work from home solution for essential personnel as well as ensuring day-to-day operation and maintenance of all critical onsite systems and infrastructure. Worked closely with business leaders to ensure ability to meet fast-changing business technology requirements during unprecedented event.• Led multiple initiatives to implement cost savings across multiple technology areas, working with equipment vendors, service providers and business stake holders. Saved business hundreds of thousands of dollars by eliminating waste and unnecessary purchases.

• Cancer Reporting Services, Tampa FL - Managed systems upgrades, maintenance, support, and security/backup solutions. Worked on software development project to ensure hardware/software compatibility, end-user support and researched potential migration to cloud-based services. Followed all HIPAA rules to ensure patient confidentiality and IT systems compliance.• K-Force, Tampa FL – Desktop Engineer on multiple diverse projects for several Fortune 500 companies; projects included: server upgrades and deployments as well as hardware/software rollouts with a strong focus on post roll-out support.• Gill Family Holdings, Ft. Lauderdale FL - Responsible for purchase, installation, and maintenance of IT and related technologies. Provided training to staff for new technologies.

Managed and supported all IT and related systems (I.E. Network operations, desktop imaging, phone systems, mobile devices, etc.) for one of top accounting firms in South Florida. Ensured Sarbanes-Oxley compliance with regards to data retention and IT systems.• Partnered with external clients (small business, law firms, financial/wealth and asset management, healthcare) that generated thousands of dollars of billable hours. • Revamped entire network security anti-virus systems, resulting in zero threats in time of employment.