Charles Smith Email & Phone Number

George, Wc, Za

Financial Perspective 0 Monitor OPEX results (Actual vs Budget) o Set direct Reports financial limits and delegation of Authority and upheld o Drive profitability o Security and risk Governance • Customer Perspective o Increase revenue and drive Sales o Involved in store roll-out in accordance to briefing document o Accountable for customer satisfaction. (Ensure ongoing, responsive and attentive customer service which is individualised to meet unique customer needs) o Build relationships with internal and external customers o Increase MTN Customer base o Ensure maximised success of promotions • Internal Process Perspective o Manage and is accountable for forecasting elements of the end-to-end stock process o Management, implementation and adherence to policies and procedures in stores o Drive and ensure Compliance to reporting standards and deadlines o Oversee relevant operational processes in line with best practice store management • People Perspective o Accountable for strong role clarity o Ensure best practice, MTN aligned and competency based recruitment practice o Accountable for on-boarding process in line with store opening dates and defined procedures o Maximise motivation and employee satisfaction levels in region o Ensure consistent performance improvement in the region o Maintain visibility and regular communication within stores

Cape Town

Marketing Regional Marketing & Promotions Year Plan – Dealer & Retail Research; consultants (what has worked) History of previous Promotions Needs analysis Regional Promotions & Events Promotion Calendar Events Calendar Communication Send updates & notifications to CR’s & Team Lead Meetings with Handset Manufacturers Meetings with Regional Adminstrator, Team Leads and Trade Marketer Planning Project Management Timelines Action lists Promotional stock Bookings Payments Prizes Decor Assessments Post Promotion Assessments Forwarded to CR’s, Team Lead & Dealer Principle and/or Retail Regional Feedback from CR and Dealer Principal and/or Retail Regional Database Database of all the contacts Reports Stock - Promotional Items History Report of all Promotions (types & themes) held in Region Monthly feedback/reporting to Regional ManagerTraining Regional Training Needs Analysis – Dealer & Retail Research; consultants History of previous Training Training Calendar As per required Communication Send Training Calendar 2 months in advance Venues, times & delegates per session Training Materials & Tools Content of training courses Printing of training Manuals Research Database Database of all the consultants that attended training Results Reports Monthly Reporting to Naomi Hall/Regional Team Ad-Hoc Feedback

Do calls as per call schedule. • To achieve sales targets by channel. oImplements monitors and adjust channel / segment / account plans from trade marketers and promotions within contractual agreement and MTN policy standards. o Collect information from local environment and events as well as progress on account and promotional performance and provide feedback to Team Leader, Marketers and Customer’s head offices (dealer). o Identifies opportunities for account / region specific promotions, and incentives within set parameters to grow the existing accounts, monitors promotional success against targets and account growth. o Monitor store consultants/business owner & logistics managers against targets (where appropriate), communicates and coaches on products and promotions. o Assesses training effectiveness and MTN knowledge and identifies needs, schedules. o Monitors and maintains merchandising standards with merchandising partner o Assist with Stock management o Forecasting of stock quarterly (dealers and emerging market) – Monitors operations to ensure completion, accuracy and sign off Returns o Appropriate administration / reporting, use of sales toolkit. o Have monthly meetings to review outlet performance and develop actions with manager, provides feedback to Trade Marketing. o Provide input to the allocation of the discretionary spend and promotional budget o Gather information and purchasing trends from the region and forward to Dealer principals Head Offices. o Capture weekly and monthly reports, weekly update on the sales wall. • Build customer relations. o Owns relationship with outlet manager. o Handles customer queries and follow up. o Resolves issues identified in store by Store Consultant. o Understands applicable contractual / commercial agreements with the customer and applies consistently, handle the entire contract

Bachelor Of Technology (B.Tech.), Marketing/Marketing Management, General

Activities and Societies: Student Representative Council, Year end Organizing committee, Show case Organizing committeeStudied a 4 year.

Matriculated, School

Activities and Societies: Sang in the Choir Part of Choir committee Played 1st Team Hockey Hostel head boy Revue participation