Head of IT for the First and Third Judicial Districts for seamless functioning of all operations. Guarantee the delivery of cutting-edge technical solutions regarding the server, desktop, network, and audio / visual systems by managing two IT teams. Build diversified technical teams, providing high-quality services to court administration, judges, and judge teams with keen focus on growing courts' businesses for delivering to the public fair and equitable access to justice. Define project… Show more Head of IT for the First and Third Judicial Districts for seamless functioning of all operations. Guarantee the delivery of cutting-edge technical solutions regarding the server, desktop, network, and audio / visual systems by managing two IT teams. Build diversified technical teams, providing high-quality services to court administration, judges, and judge teams with keen focus on growing courts' businesses for delivering to the public fair and equitable access to justice. Define project milestone completion dates to staff and management in a clear and concise manner for timely accomplishment of competing priorities between state / district-wide and site-specific projects.● Optimized professional competence and technical knowledge of direct reports through continuous training and learning opportunities.● Key player as a Technical Advisor in the diversified statewide projects and initiatives that implemented solutions how courtroom technology should operate to allow for a more standardized operational workflow.● Enabled customers in quickly solving problems and encouraged learning by designing SharePoint as a self-service portal to share newly documented procedures and processes.● Steered the strategic direction for the multiple district-wide and county projects in line with defined requirements, such as tech refresh of up to 1,260 workstations and servers, courthouse renovations, and stand-up desk modifications.● Instrumental in streamlining services across the district through creation and documentation of robust policies for performing required tasks with effective strategies.● Satisfied needs of the judicial district through implementation of robust solutions, including rotating staff across the district for facilitating strong communication, face time, and customer service, resulting in enhancing customers and IT staff members’ experiences. Show less

Facilitated delivery of high-quality service across the organization by recruiting competent staff and encouraging unity and collaboration among team members. Upgraded and maintained IT infrastructure of the company for continuous service improvement by utilizing emerging technologies. Influential leader who mentored multiple teams for promoting a purposeful culture and influencing positive change in organization. Assessed potential vendors and presented necessary details to executive… Show more Facilitated delivery of high-quality service across the organization by recruiting competent staff and encouraging unity and collaboration among team members. Upgraded and maintained IT infrastructure of the company for continuous service improvement by utilizing emerging technologies. Influential leader who mentored multiple teams for promoting a purposeful culture and influencing positive change in organization. Assessed potential vendors and presented necessary details to executive leadership, focused on expediting improved IT services and obtaining benefit from each vendor’s solution.● Attained 99.9% uptime through administration and maintenance of Software as a Service (SaaS) data center.● Verified Recovery Time Objective (RTO) and Recovery Point Objective (RPO) of four hours by conducting DR failover after every six months, consecutively outperforming the company’s advertised RTO and RPOexpectations.● Elevated infrastructure performance, reliability, and capability for revamping IT department into a trustworthy customer-focused IT services and solutions; recognized by the company as technical employee of the year for 2013 for making significant contributions to the team and technology.● Achieved persistent productivity and security with suitable controls by documenting and updating policies while motivating and educating team members for workflow optimization.● Managed data cleanup initiative of Microsoft Dynamics CRM and SL systems with the goal of improvingfunctionality of diverse business processes.● Promoted customer confidence in 99.9% uptime through revising Business Continuity Plan (BCP) and Disaster Recovery (DR) plan.● Alleviated duplicate work of transcribing from one system to another by researching and executing connectors for moving data between Microsoft Dynamics CRM and SL, resulting in saving time and money for the finance team.● Devised and implemented an efficient communication solution with core focus on future growth. Show less

Strengthened technical relationships with financial institutions and sustained strong connections between the company and associated customer base for long-term business success. Increased service effectiveness by providing guidance regarding operations and improvement of Item Processing and Content Management Systems.● Developed long-lasting relationships by heading all deployments, refining implementations and integrations, and delivering technical support.● Maximized client… Show more Strengthened technical relationships with financial institutions and sustained strong connections between the company and associated customer base for long-term business success. Increased service effectiveness by providing guidance regarding operations and improvement of Item Processing and Content Management Systems.● Developed long-lasting relationships by heading all deployments, refining implementations and integrations, and delivering technical support.● Maximized client satisfaction and retention by listening and understanding client needs as well as providing exceptional customer services.● Utilized hands-on technical support for ensuring seamless working in single and multi-server environments, ranging from 2000 to current technology, such as Windows Server and SQL 2000 to 2012.Related Skills: System Enhandcement, Customer Service/Support, Client Needs Anticipation, Relationship Building Show less

Managed a 24/7 support team that oversaw the Help Desk and Computer Operation responsibilities. Maintained the enterprise scheduling and automation system that improved productivity of a short-staffed team. Interacted with company partners as the technical vendor manager.● Nurtured and mentored staff through cross training. Raised the technical prowess of my team. Provided adequate coverage during schedule gaps. Provided on going guidance for staff’s professional development● Executed… Show more Managed a 24/7 support team that oversaw the Help Desk and Computer Operation responsibilities. Maintained the enterprise scheduling and automation system that improved productivity of a short-staffed team. Interacted with company partners as the technical vendor manager.● Nurtured and mentored staff through cross training. Raised the technical prowess of my team. Provided adequate coverage during schedule gaps. Provided on going guidance for staff’s professional development● Executed further development of the enterprise scheduling and automation system to ensure maximum return on investment and to facilitate new customers with minimal staff increase.● Created new policies to define the methods in which service was provided and how the department interacted with all customers, which created a more efficient and customer focused department. Show less