Charles Snoddy Email and Phone Number

1. Maintains and balances billing/receivables system and accounts. 2. Generates, reviews, analyzes, reconciles and processes reports and accounts. 3. Responds to questions regarding entries in the billing system. 4. Coordinates with other University offices to obtain listings of student transactions to be entered into the Billing/Receivables system.5. Oversees the Direct Deposit of student funds, which may include (but not limited too) correcting errors and responding to refund questions. 6. Monitors and reports errors in the student Billing/Receivables system. 7. Assists the Billing/Receivable Manager with schedule cancellations and clearances.

1. Coordinates and supervises office staff including hiring, scheduling, assigning, training, and addressing performance issues. Ensures the office operates professionally and provides exceptional service to Bookstore employees, visitors and guests.2. Serve as knowledge expert and back-up for office financial responsibilities including accounts payable, accounts receivable, contract billings, payroll and invoicing. Advises employees on policies and procedures concerning operational issues related to business and financial operations, and inventory control. Serves as point of contact for financial matters within the Bookstore to other departments on campus.3. Reviews, investigates and corrects errors in financial entries, documents and reports within the RATEX system and Banner. Maintains accounts associated with the Bookstore; provides reporting and assists with internal and financial audits of documentation and procedures. Ensures and maintains proper documentation of transactions.4. Maintains the Bookstore purchase journal and inventory accruals.5. Prepares or coordinates the preparation of business and financial reports. May coordinate the annual physical inventory.6. Performs store opening and closing supervisory duties. Performs financial month-end procedures in POS/ Back Office systems.7. May review and approve vendor vouchers, invoices, purchase requisitions, collection reports, journal voucher or other transactions in compliance with approved budgets and University/department procedures.

1. Responsible for full cycle talent management, to include recruiting, training, coaching and talent development for full-time, part-time and temporary team members. Works to identify key talent to support talent pipeline. Develops cross-functional teams of engaged associates with the ability to execute initiatives and drive operational standards and business results. Provides staff training. Manages other staff managers and guides them in directing and coaching their staff, if applicable. Makes decisions relating to the selection and deployment of staff in order to meet sales and labor budgets.2. Ensures all back office functions, including the preparation of invoices, process of chargebacks and coordination of stock shipments are completed in accordance with company directives and/or policies and procedures.3. Participates in the execution of store-specific projects, such as renovations and reorganizations, or assists in projects relating to store opening or closings. May function as a regional trainer.4. Develops a customer-centric experience and engages team members in the delivery/execution of that objective. Provides highest levels of customer service within the store and in all interactions with stakeholders. Manages the visual presentations to create an exciting shopping environment for customers.5. Provides oversight and guidance and/or executes all facets related to course materials, to include managing and directing the work of the Course Materials Manager, if applicable. Reviews enrollment numbers, past history, inventory levels and current adoptions in order to ensure appropriate quantities for purchase and to buy back. Interacts with faculty and others as needed to gain access to adopted titles for upcoming semester far in advance to maximize profit.6. Establishes, enhances, and maintains positive, responsive relationships with campus community, particularly campus administration, athletics departments, faculty and staff.