 Physically investigate and determine coverage of loss and adjust all elements of Property Loss claims.  Investigate and evaluate to resolve complex coverage and damage issues. Explain coverages of loss, assist policy holders with itemization of damages, emergency repairs and additional living arrangements.  Work with and coordinate a number of vendor services such as contractors, emergency repairs, and cleaning services.  Maintain Service Level Objective metrics in new claim-to-close ratio, average task completion time points, and average claim size by dollar amount

 Manage, process, and resolve routine claims assigned by Team Manager.  Investigate and evaluate to resolve complex coverage and damage issues. Explain coverages of loss, and assist policyholders with itemization of damages, emergency repairs and additional living arrangements.  Work with and coordinate a number of vendor’s services such as contractors, emergency repairs and cleaning services.

 Conduct comprehensive field renovation estimates to ensure the quality, safety, and value of properties prior to acquisition.  Research building records to confirm legitimacy of renovations completed and collaborate with pricing team to provide valuation updates.  Maintain an exceptional first customer service contact experience.  Maintain performance metrics including, scope variance of 1.6%, average scope exceeding $12,000, with over 100 evaluations completed.  Completed more than $1 Million of renovation scope estimates. Assisted in creating workflow processes and best practices to improve evaluation efficiency and eliminate and eliminate existing home inventory renovation issues.

▪ Investigate and determine coverage of loss and adjusts all elements of Property Loss claims.▪ Investigate and evaluate to resolve complex coverage and damage issues.▪ Explain coverages of loss, assist policyholders with an itemization of damages, emergency repairs and additional living arrangements.▪ Work with and coordinate a number of vendor’s services such as contractors, emergency repair, and cleaning services.

▪ Inspect and evaluate equipment, construction sites, installed systems, buildings, and facilities for compliance with standards.▪ Collect data from the inspection site and independently analyze data to create a report, draw maps or charts ▪ Utilize information obtained from interviews to assist complete report ▪ Perform safety inspections and recommend action to ensure compliance in reports.

▪ Helping clients comply with the California Title -24 code requirements▪ Educate builders and subcontractors on the merits of energy efficiency in the new construction market▪ Perform Energy inspections for both New Construction and Alterations

▪ Helping clients comply with the California Title -24 code requirements▪ Educate builders and subcontractors on the merits of energy efficiency in the new construction market▪ Assist clients in achieving certification with Energy Star and other local utility incentive programs▪ Worked alongside with the CA Center for Sustainable Energy and Sun Power verifying solar installations.