Focused on driving transformative solutions that blend deep insurance industry expertise with cutting-edge technology to deliver outcome-focused results. Emphasizes strategic planning and modernization, leveraging technology innovation to address complex challenges, optimize operations, and enable sustainable growth.Committed to creating tailored strategies that redefine the insurance landscape by improving customer experiences, enhancing data-driven decision-making, and fostering agility in a rapidly evolving market. Dedicated to enabling clients to achieve measurable business outcomes through collaboration, innovation, and the seamless integration of advanced technology solutions.

Enabled the digitalization of insurance experiences for clients. Provided forward thinking strategies to increase results for InsureTech. Utilized skills and history in sales support, solution design, SOW, contract negotiations, and pricing, leading to digital solutions across mobile, web, cloud, & legacy platforms while maintaining focus on IT data and analytics in the insurance vertical.Managed 400+ global staff members and $39M in annual revenue, representing a tripling of practices in the 3 years with an increase of profitably of over 13%.Provided thought leadership to client executive leadership including CEO, CFO, COO and CIOs on consumer, business trends and technologies application to the personal, commercial and specialty insurance industryBuilt industry analyst relationships with Foresters, Datos and others through briefings to get RCG placed on the solution provider quadrants Often requested to speak at client conferences about the SI and application of technology to solve business challenges Supported sales pursuits by developing estimations and delivery plans and by negotiating contracts focused on holistic solutions to meet the future business objectives of clients. Developed and maintained delivery methodologies, conversion efforts, and program management acumen as the executive point-of-contact for multiple accounts, providing resources that deliver projects and augment clients’ technology teams.Built roadmaps with delivery collateral, solution designs, solution estimations, and sales process assistance. Led C-level strategy sessions and delivered complex programs in multivendor environment that included turning around significantly delayed conversion delivery program from a DB2 to a SQL server back-end for newly developed software.

Manage client business transformations, conversion efforts, technology installation and change management of complex enterprise wide implementations for over $15 million in yearly revenue Provided sales support through development of delivery collateral, solution designs, estimationsDelivered complex programs that included turning around a significantly delayed conversion delivery program from DB2 to SQL server back end for a newly developed software Developed delivery methodology for execution, conversion efforts and program management acumen Served as the executive point of contact for multiple accounts providing resources to augment the client’s technology teams and deliver standalone projects Lead executive strategy sessions to define delivery processes and software selection

Combined technology and business experience to manage Enterprise Consulting Practice, providing customers with customized solutions and business transformational services with 15+ resources, yielding $5M+ in yearly revenue.Advised C-level on best practices for delivery, solution designs for challenges, and POV for business/technology decisions.Built roadmaps to optimize clients’ future state by reducing processing and costs based on people and technological factors. Productized current service offerings to increase professional service revenue and expand market penetration.Developed and delivered program management practices to assist clients in optimizing developer and tester efficiency by over 15% and increasing business satisfaction of consistent delivery.

Oversaw E2E delivery of all customer solutions for core insurance and policy-billing claims software. Supported sales and marketing to strategic clients. Established business processes and created efficiencies to enable clients to transition to new systems with minimized disruption to current business. Balanced technology and business objectives to yield uniform results.Excelled on Senior Management Team by advocating for client needs through in-depth interactions with functional leaders. Improved utilization, efficiency, and profitability by implementing agile methodology, increasing productivity by 18%.Built off-shore capability by working with small boutique vendors to staff 30-member team across 2 sites in India.Managed teams of directors and project managers across locations in the US, France, and Africa to advance client deliveries. Led US and French operations by instilling clients with confidence, driving and motivating teams, balancing short- and long-term technology and business objectives, SOW, contract negotiation, and road map development.

Managed program-level milestones and targets on multiple concurrent projects to ensure timely delivery of BOLT software for clients, including on and offshore resources. Led development and delivery of training on the BOLT platform and methodology. Led teams to position, implement, and execute business solutions to achieve significant growth.Created client-focused plans for high-impact clients, such as Allstate, Progressive, and Citizens, to communicate value propositions, identify opportunities, and implement business development strategies.Fostered relationships between Agency and Software Development divisions to extend software and meet retail agent needs.Maintained accountability for P&L of $8M+ program delivery by leading 50-member team of Allstate and BOLT resources to implement BOLT software for Allstate agency with 9K+ employees.

Owned relationships as point of contact for teams. Resolved delivery issues through customized insurance offerings. Managed program-level issues and interdependencies among clients, project teams, and outside software vendors. Led governance structure to align program changes with business cases. Managed 11 staff members and a 65-member offshore team indirectly.Oversaw P&L of $14M+ program delivery with 75-member team to deliver the first Exigen suite for client.Developed new methodology and initial use of offshore locations. Excelled as onsite product manager by coordinating with product groups in San Francisco’s home office.

Liaised between business and technology teams to confirm project objectives and resolve issues, and with client executive teams to report progress, study business needs, and form training content. Led project management deliverables. Led assembly, product, regression, performance, and user acceptance, testing for packaged and custom software. Created PMO guidelines for F50 organizations. Built E2E solutions to clarify maintenance and resource efforts for clients.Created custom hybrid-methodologies to bridge gaps between client’s desired methodology and Accenture’s methodology. Managed a $2.3M budget in total project budget of $10.5M. As Subject Matter Expert (SME) and Project Management Consultant for Allstate Financial, developed PMO and deployed Project Server (Project Web Access) 2002 and MS Project 2002 to user base of 500+ personnel.As Sr. Project Manager for Nationwide Insurance, led a team of 9 employees through the full software development lifecycle (SDLC) process for web applications and transferred the book of business between 2 owning agents. Managed a $1.5M budget of a $5M project.As Sr. Project Manager for MassMutual, managed 22 resources and built a new system training program for multiple applications in Accenture’s Life Insurance Platform (ALIP). Managed $4.2M budget for total project of $13.8M.

Started as an analyst and developed professionally to become a Manager focused on financial services delivering value and innovative ideas for clients.